Onsite Help Desk Analyst II: Windows 11 & AD

STI; Ohio; On-site; USD 30,000 - 47,000; Full time

Job summary

STI is seeking a Help Desk Analyst 2 to support Windows 11 environments onsite in Franklin or Madison County, OH. The role handles hardware and software installation, maintenance, and configuration across workstations, servers, and network domains.

You will diagnose and resolve issues across multiple tech areas, mentor peers, and respond to inquiries in written and verbal form. Travel is required for this 6+ month contract.

Qualifications

• Strong experience supporting Windows 11.
• Experience with file server management, Active Directory, and GPO settings.

Responsibilities

• Installs, maintains, configures, upgrades, and administers hardware and software across workstation, server, and network domains.
• Develops innovative solutions by adapting standard procedures.
• Diagnoses and resolves issues for customers across multiple tech areas.
• Mentors peers and junior staff through documentation and guidance.
• Responds to questions and concerns verbally and in writing.
• Performs other duties as assigned.

Skills

Windows 11

Troubleshooting

Customer support

Tools

Active Directory

GPO settings

File server management

Server administration

Job description

STI is seeking a Help Desk Analyst 2 to support Windows 11 environments onsite in Franklin or Madison County, OH. The role handles hardware and software installation, maintenance, and configuration across workstations, servers, and network domains.

You will diagnose and resolve issues across multiple tech areas, mentor peers, and respond to inquiries in written and verbal form. Travel is required for this 6+ month contract.