Help Desk Systems Analyst — Grow Your Skills in MSP

Meriplex-Communication; Golden (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

Meriplex is seeking a Systems Analyst to join its Technical Assistance Center. You’ll resolve Level 1 end‑user issues, follow SOPs, and deliver a consistently positive support experience, handling desktop, account management, and basic network tasks.

You’ll grow your technical exposure in an MSP environment, with opportunities to advance beyond Tier 1 as your skills develop and you gain familiarity with Microsoft 365, Azure, AD, and common IT workflows.

Qualifications

• Strong customer service mindset; able to explain technical concepts clearly.
• Basic understanding of Microsoft 365.
• Active Directory fundamentals.
• TCP/IP and networking fundamentals.
• Command line and OS troubleshooting.
• Effective communication with technical and non-technical users.
• Ability to work in a ticket-driven environment and manage priorities.

Responsibilities

• Be the first point of contact for end users, delivering friendly, professional, and timely support.
• Troubleshoot common desktop, OS, email, printing, and connectivity issues.
• Support customer-specific applications using documented procedures.
• Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets).
• Navigate Active Directory to create, modify, and disable user accounts and groups.
• Provide basic Microsoft 365 and Azure support.
• Perform first-level triage for virtual server and system issues.
• Accurately document work and manage tickets using established workflows.
• Follow SOPs while knowing when to escalate.
• Build trust with end users by setting clear expectations and following through.

Skills

Customer service

Active Directory

TCP/IP networking

OS troubleshooting

Command line

Microsoft 365

Azure basics

Job description

Meriplex is seeking a Systems Analyst to join its Technical Assistance Center. You’ll resolve Level 1 end‑user issues, follow SOPs, and deliver a consistently positive support experience, handling desktop, account management, and basic network tasks.

You’ll grow your technical exposure in an MSP environment, with opportunities to advance beyond Tier 1 as your skills develop and you gain familiarity with Microsoft 365, Azure, AD, and common IT workflows.