Help Desk Support (Temp) - Local, Remote Fridays

Focused HR Solutions; Golden (CO); Hybrid; USD 20,664 - 34,440; Full time

Benefits offered by this job

Work from home on Fridays

In-person interview requirement

Job summary

A staffing agency is seeking a Help Desk Support for a temporary position in Golden, Colorado. The role involves providing technical support to end users, resolving issues via telephone and email, and creating user accounts. Candidates must be customer service oriented and have an associate degree or equivalent experience. The position offers the flexibility to work from home on Fridays and requires in-person interviews. Estimated duration is up to 5 months, with a potential extension.

Qualifications

• Provides support to end users on a variety of technical issues.
• Identifies, researches, and resolves technical problems.
• Must have at least 1 year of experience in a related area.

Responsibilities

• Respond to calls and emails for technical support.
• Document and monitor problems to ensure timely resolution.
• Assist with creating and disabling user accounts.

Skills

Customer service oriented

Problem-solving

Communication skills

Teamwork

Technical support

Education

Associate degree in a related area

Tools

Service Now

Microsoft Office

Active Directory

Job description

A staffing agency is seeking a Help Desk Support for a temporary position in Golden, Colorado. The role involves providing technical support to end users, resolving issues via telephone and email, and creating user accounts. Candidates must be customer service oriented and have an associate degree or equivalent experience. The position offers the flexibility to work from home on Fridays and requires in-person interviews. Estimated duration is up to 5 months, with a potential extension.