Help Desk Support I

STI; Golden (CO); On-site; USD 25,000 - 36,000; Part time

Job summary

STI in Golden, CO is seeking a Help Desk Support I for a 5+ month assignment to assist end users with technical issues. The role involves taking calls, emails, and requests, documenting and tracking problems, and ensuring timely resolution.

You will create and manage user accounts and update Exchange information as needed. The position favors candidates with an associate degree in a related area and at least 1 year of experience, strong customer service skills, and willingness to interview in

Qualifications

• Associate degree in a related area and at least 1 year or equivalent experience in the field.
• Respond to telephone calls, email and personnel requests for technical support.
• Must be very customer service oriented and able to assist users primarily by phone, with in-person support as assigned.

Responsibilities

• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Open a ticket for support and provide that support once trained. Create new network user accounts per procedure, Disable network accounts per procedure.
• Update Microsoft Exchange information per procedure based on information supplied.
• Work tickets assigned in the queue and assist with assigning tickets to others in the team.
• Must live local. Must be able to work from home on Fridays.
• Must be able to interview in person.
• Must be able to take CJIS certification training/exam

Skills

Customer service

Phone support

Ticketing system

Teamwork

Exchange updates

Education

Associate degree in related field

Tools

Microsoft Exchange

Ticketing system

Job description

Duration: 5 Month+ Assignment

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

Job Title: Help Desk Support I

Location: Golden, CO

Duration: 5 Month+ Assignment

• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Primary job functions do not typically require exercising independent judgment.
• Answer call center phones in a friendly, helpful and professional manner.
• Open a ticket for support and provide that support once trained. Create new network user accounts per procedure, Disable network accounts per procedure.
• Update Microsoft exchange information per procedure based on information supplied.
• Work tickets assigned in the queue and assist with assigning tickets to others in the team.
• Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
• Adept at asking questions to better support the user with process and procedures.
• Must be a team player.
• Temporary position only.
• Must live local. Must be able to work from home on Fridays.
• Must be able to interview in person.
• Must be able to take CJIS certification training/exam