Help Desk Support I - 5-Month Assignment | Remote Fridays

STI; Golden (CO); On-site; USD 25,000 - 36,000; Part time

Job summary

STI in Golden, CO is seeking a Help Desk Support I for a 5+ month assignment to assist end users with technical issues. The role involves taking calls, emails, and requests, documenting and tracking problems, and ensuring timely resolution.

You will create and manage user accounts and update Exchange information as needed. The position favors candidates with an associate degree in a related area and at least 1 year of experience, strong customer service skills, and willingness to interview in

Qualifications

• Associate degree in a related area and at least 1 year or equivalent experience in the field.
• Respond to telephone calls, email and personnel requests for technical support.
• Must be very customer service oriented and able to assist users primarily by phone, with in-person support as assigned.

Responsibilities

• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Open a ticket for support and provide that support once trained. Create new network user accounts per procedure, Disable network accounts per procedure.
• Update Microsoft Exchange information per procedure based on information supplied.
• Work tickets assigned in the queue and assist with assigning tickets to others in the team.
• Must live local. Must be able to work from home on Fridays.
• Must be able to interview in person.
• Must be able to take CJIS certification training/exam

Skills

Customer service

Phone support

Ticketing system

Teamwork

Exchange updates

Education

Associate degree in related field

Tools

Microsoft Exchange

Ticketing system

Job description

STI in Golden, CO is seeking a Help Desk Support I for a 5+ month assignment to assist end users with technical issues. The role involves taking calls, emails, and requests, documenting and tracking problems, and ensuring timely resolution.

You will create and manage user accounts and update Exchange information as needed. The position favors candidates with an associate degree in a related area and at least 1 year of experience, strong customer service skills, and willingness to interview in