Help Desk Support

TEKsystems; Oak Brook (IL); Hybrid; USD 30,000 - 33,000; Full time

Job summary

TEKsystems is seeking a Level 1 Help Desk Support professional to assist end users in a fast-paced corporate environment. The role involves handling inquiries by phone, email, and a ticketing system, and ensuring timely incident resolution.

Responsibilities include troubleshooting Windows 11 and Microsoft 365, supporting Microsoft Teams, VPN connectivity, and basic Active Directory tasks, with hybrid work from Oak Brook, IL.

Qualifications

• Minimum of prior help desk or IT support experience.
• Experience supporting Windows and Microsoft 365 environments.
• Familiarity with Active Directory and VPN troubleshooting.

Responsibilities

• Provide technical support for end users by phone, email, and ticketing system.
• Troubleshoot Windows 11 and Microsoft 365 applications.
• Support Teams, remote desktop tools, VPN connectivity and common end-user issues.
• Perform basic Active Directory support.
• Respond to incoming support calls and tickets.
• Document and manage incidents in ServiceNow.
• Support both onsite and remote users.

Skills

Help desk experience

Windows support

Microsoft 365

Active Directory

Tools

ServiceNow

Job description

Job Description

We are seeking a Level 1 Help Desk Support professional to provide technical assistance to end users in a fast-paced corporate environment. This position will primarily provide support by phone, email, and ticketing system.

Responsibilities

• Provide technical support for end users.
• Troubleshoot Windows 11 and Microsoft 365 applications.
• Support Microsoft Teams, remote desktop tools, VPN connectivity, and other common end-user issues.
• Perform basic Active Directory support.
• Respond to incoming support calls and assigned tickets.
• Document and manage incidents through ServiceNow.
• Support both onsite and remote users.

Qualifications

• Previous help desk, service desk, or IT support experience.
• Experience supporting Windows and Microsoft 365 environments.
• Familiarity with Active Directory, VPN troubleshooting, and ServiceNow or a similar ticketing platform.

Job Type & Location

This is a Contract position based out of Oak Brook, IL.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Oak Brook, IL.

Application Deadline

This position is anticipated to close on Nov 9, 2026.

Workplace Type

This is a hybrid position in Oak Brook,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.