Help Desk & Classroom Tech Lead (SECRET)

People, Technology & Processes, LLC; Fort Benning (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

People, Technology & Processes, LLC is seeking a Help Desk Support Specialist at Fort Benning, GA to provide on-site and remote support for students and instructors. The role includes device imaging, security briefs, and course-specific network access coordination.

The candidate will train instructors on instructional technology, ensure compliance with DoD IA requirements, and support device issuance and safeguarding of equipment throughout rotations.

Qualifications

• AS degree with at least 7 years of experience.
• Active SECRET clearance and U.S. citizenship.
• Cyber Workforce certification per DoD 8570.01-M (IA functions).

Responsibilities

• Provide on-site and remote support to students and instructors; respond to initial requests within 15 minutes.
• Prepare mobile devices (laptop or tablet) with new baseline images and post-install customization.
• Issue devices, conduct security briefs, and ensure completion of DA Form 2062, AUP, and IA briefings.
• Support TSAS onboarding so students receive temporary network permission for the course duration.
• Train new instructors on classroom instructional technology and collaborative tools.
• Report damaged or missing student computers and provide the ETS Lead with statement of charges/FLIPL packets.

Skills

Security clearance

Customer support

Communication

Education

Associate of Science (AS) degree

Job description

People, Technology & Processes, LLC is seeking a Help Desk Support Specialist at Fort Benning, GA to provide on-site and remote support for students and instructors. The role includes device imaging, security briefs, and course-specific network access coordination.

The candidate will train instructors on instructional technology, ensure compliance with DoD IA requirements, and support device issuance and safeguarding of equipment throughout rotations.