Help Desk Support Specialist - Intermediate, TS/SCI

Socket.dev; Fort Meade (MD); On-site; USD 45,000 - 61,000; Full time

Job summary

GDIT is seeking a Help Desk Support Service Specialist - Intermediate to support Army Intelligence operations at Fort Meade. The role requires TS/SCI clearance and offers opportunities to advance in enterprise IT by collaborating with cross-functional teams to deliver secure, reliable support across hardware, software, and applications.

You will handle complex tickets, perform AD tasks, imaging, and STIGs/IAVA, and contribute to mission success while maintaining strong customer service and

Qualifications

• Associates degree or 2 years of related specialized experience in lieu of degree.
• 5+ years of related experience; work experience must include at least 2 years of specialized experience.
• Experience with account requests, e-mail, file access/storage, and local procedures to support mission success.

Responsibilities

• Collaborate with first-tier support to resolve problems and coordinate with network/services teams to restore service.
• Simulate or recreate user problems to identify root causes and recommend system modifications.
• Maintain currency in technical skills and provide first-contact incident resolution for hardware, software, and applications.

Skills

Active Directory

Computer Literacy

Help Desk Support

Education

Associates Degree or 2 years of related specialized experience

Job description

GDIT is seeking a Help Desk Support Service Specialist - Intermediate to support Army Intelligence operations at Fort Meade. The role requires TS/SCI clearance and offers opportunities to advance in enterprise IT by collaborating with cross-functional teams to deliver secure, reliable support across hardware, software, and applications.

You will handle complex tickets, perform AD tasks, imaging, and STIGs/IAVA, and contribute to mission success while maintaining strong customer service and