Top Secret/SCI Service Desk Systems Administrator

General Dynamics Information Technology; Newington (CT); On-site; USD 98,000 - 132,000; Full time

Benefits offered by this job

ServiceNow ticketing familiarity

VDI experience

Microsoft Azure

Job summary

General Dynamics Information Technology is seeking a Service Desk System Administrator to support a Department of War customer. You will help enhance system performance, optimize service delivery, and ensure secure mission operations.

Join a team delivering critical support with a focus on knowledge capture, documentation, and high-visibility operations. This role requires US citizenship and a TS/SCI clearance, with onsite work in Newington, VA.

Qualifications

• 3+ years of related experience
• 8570 compliant (Security+)
• Ability to work independently and with multiple work centers
• Able to work in a fast paced environment with high expectations and visibility of real world operations
• Experience deploying software and hardware configuration
• Experience imaging Desktop and Dell Wyse thin clients
• Tier I Network troubleshooting
• Experience in Active Directory
• Experience in VMware Horizon
• Experience in KVM Configuration

Responsibilities

• Support a DoW customer as a Service Desk System Administrator.
• Enhance system performance and optimize service delivery.
• Create a knowledge base, SOPs, and documentation to solve customer challenges.
• Provide mission-focused customer support to drive world-class mission success.

Skills

Communication

Help Desk Support

Troubleshooting

ServiceNow

VDI

Microsoft Azure

Active Directory

VMware Horizon

KVM Configuration

Dell Wyse thin clients imaging

Education

High School Diploma

Tools

Active Directory

VMware Horizon

KVM Configuration

Dell Wyse thin clients imaging

Job description

General Dynamics Information Technology is seeking a Service Desk System Administrator to support a Department of War customer. You will help enhance system performance, optimize service delivery, and ensure secure mission operations.

Join a team delivering critical support with a focus on knowledge capture, documentation, and high-visibility operations. This role requires US citizenship and a TS/SCI clearance, with onsite work in Newington, VA.