Help Desk Support Specialist I — Growth & Benefits

Brightli; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Training

Career mobility

Welcoming culture

Job summary

Brightli is seeking a Help Desk Support Agent I in Indianapolis, IN to provide timely IT support to end-users and resolve software/hardware issues. The role involves recording issues, training staff, and assisting with workstation setup and maintenance.

Candidates should have an Associate degree or equivalent and up to 1 year of experience; strong MS Office skills and effective communication are essential for this position.

Qualifications

• Associate degree or equivalent required or preferred.
• 1 year experience in help desk/support role preferred.
• Experience with Microsoft Office and standard business software.

Responsibilities

• Provide timely IT support to end-users for software and hardware issues.
• Record and track issues, and communicate resolutions to end-users and staff.
• Install and configure workstations and basic network equipment as needed.
• Create and maintain training materials and help resources for end-users.

Skills

MS Office

Customer support

Troubleshooting

Education

Associates of Applied Science Degree or equivalent

Job description

Brightli is seeking a Help Desk Support Agent I in Indianapolis, IN to provide timely IT support to end-users and resolve software/hardware issues. The role involves recording issues, training staff, and assisting with workstation setup and maintenance.

Candidates should have an Associate degree or equivalent and up to 1 year of experience; strong MS Office skills and effective communication are essential for this position.