IT Help Desk Technician - Growth, Training & Benefits

Humanly; Fishers (IN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Daily pay options

Paid Time Off + 6 paid holidays

Free carwashes

Industry-leading training

Incredible growth potential

Tuition reimbursement and paid IT cert

Group health, dental, and vision

401K with company match

Job summary

Humanly is seeking a Help Desk Technician in Fishers, IN to provide IT support across carwash locations and for the internal support team. You will deliver level 1 telephone and email assistance, assist with ticketing, and help deploy and configure IT assets at sites.

The role emphasizes customer-focused service, prompt problem resolution, and teamwork to ensure reliable IT operations in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; IT certifications preferred.
• Experience or familiarity with Windows operating systems and Microsoft tools is expected.
• Strong customer service skills and professional communication are essential.
• Ability to diagnose and troubleshoot basic hardware and software issues.

Responsibilities

• Provide level 1 telephone and email support for all Crew locations.
• Respond to incoming tickets for break/fix and new IT requests.
• Repair, image, and configure new IT assets for deployment at locations.
• Troubleshoot applications and hardware issues to resolve user problems.
• Maintain a positive, tactful demeanor with customers and team members.
• Demonstrate initiative and urgency to complete tasks accurately and on time.

Skills

Windows OS

Microsoft troubleshooting

Customer service

Ticketing support

Education

High school diploma or equivalent

A+ or Network+ Certification

Associate's or Bachelor's Degree in Information Technology

Job description

Humanly is seeking a Help Desk Technician in Fishers, IN to provide IT support across carwash locations and for the internal support team. You will deliver level 1 telephone and email assistance, assist with ticketing, and help deploy and configure IT assets at sites.

The role emphasizes customer-focused service, prompt problem resolution, and teamwork to ensure reliable IT operations in a fast-paced environment.