Desktop Support Specialist

East Coast Warehouse & Distribution Corp

Elizabeth (NJ)

On-site

USD 60,000 - 75,000

Full time

6 days ago

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Job summary

East Coast Warehouse & Distribution Corp. seeks a Desktop Support Specialist to provide end-user support, manage hardware/software issues, and maintain a stable IT environment in a fast-paced warehouse setting.

The role covers network-connected devices, basic switch config, IP phones, printers, and collaboration with IT leadership and external vendors to resolve incidents and deploy upgrades. Qualifying candidates typically have 3–5+ years in desktop support in logistics, an IT or CS degree, and

Qualifications

Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
3-5+ years of experience in desktop support and network-connected device troubleshooting.
Experience in warehouse, logistics, or manufacturing environments preferred.
Microsoft, Cisco, and ITIL certifications are a plus.

Responsibilities

Provide desktop support to warehouse associates and office personnel.
Troubleshoot and resolve hardware, software, and connectivity issues across user devices.
Build strong relationships with users to enhance trust in IT and improve overall support experience.
Assist in maintaining local network infrastructure including IDF/patch panel work and basic switch configuration.
Support and troubleshoot issues with wired/wireless connectivity, IP phones, and networked printers.
Document and maintain accurate records of infrastructure layout, asset locations, and connectivity.
Communicate technical information clearly to non-technical users.
Collaborate with peers, IT leadership, and third-party vendors to ensure timely issue resolution.
Provide timely updates to users and leadership on technical issues and ongoing support initiatives.
Monitor support tickets and email queues, prioritizing issues based on urgency and operational impact.
Maintain accountability for assigned tasks and seek guidance when needed to align with team goals.
Follow up on open issues and ensure users are informed of progress or resolutions.
Work alongside vendors during onsite network-related projects or troubleshooting efforts.
Validate vendor work and ensure adherence to company standards before final acceptance.
Support deployment and testing of network or hardware upgrades.
Stay current on emerging technologies relevant to desktop and network support.
Proactively identify opportunities to streamline support processes and improve infrastructure reliability.
Participate in knowledge sharing with other team members to raise overall team capability.

Skills

Windows OS & Office 365

ITSM tools

Switch troubleshooting (Extreme/Cisco)

Wireless access points

IP phone systems

Network security basics

Communication skills

Problem-solving

Time management

Education

Associate's or Bachelor's degree in IT/CS or related field

Tools

Extreme Networks

Cisco

ITIL certifications

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Information Technology

Job Summary

We are seeking a skilled and proactive Desktop Support Specialist with solid network experience to join our team in a fast-paced warehouse environment. This role is critical to supporting end-user technology, maintaining network-connected hardware, and ensuring a stable IT environment. The ideal candidate will bring strong troubleshooting abilities, excellent customer service skills, and hands-on experience with network infrastructure support in an operational setting.

Key Responsibilities

1. End-User Support & Service Delivery

Provide best-in-class desktop support to all warehouse associates and office personnel.
Troubleshoot and resolve hardware, software, and connectivity issues across user devices.
Build strong relationships with users to enhance trust in IT and improve overall support experience.

2. Network-Connected Systems & Infrastructure Support

Assist in maintaining local network infrastructure including IDF/patch panel work and basic switch configuration.
Support and troubleshoot issues with wired/wireless connectivity, IP phones, and networked printers.
Document and maintain accurate records of infrastructure layout, asset locations, and connectivity.

3. Communication & Stakeholder Collaboration

Communicate technical information clearly to non-technical users.
Collaborate with peers, IT leadership, and third-party vendors to ensure timely issue resolution.
Provide timely updates to users and leadership on technical issues and ongoing support initiatives.

4. Task Management & Prioritization

Monitor support tickets and email queues, prioritizing issues based on urgency and operational impact.
Maintain accountability for assigned tasks and seek guidance when needed to align with team goals.
Follow up on open issues and ensure users are informed of progress or resolutions.

5. Vendor Coordination & Onsite Work Support

Work alongside vendors during onsite network-related projects or troubleshooting efforts.
Validate vendor work and ensure adherence to company standards before final acceptance.
Support deployment and testing of network or hardware upgrades.

6. Technical Growth & Continuous Improvement

Stay current on emerging technologies relevant to desktop and network support.
Proactively identify opportunities to streamline support processes and improve infrastructure reliability.
Participate in knowledge sharing with other team members to raise overall team capability.

Qualifications

Education & Experience:

Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
3-5+ years of experience in desktop support and network-connected device troubleshooting.
Experience in warehouse, logistics, or manufacturing environments preferred.
Microsoft, Cisco, and ITIL certifications are a plus.

Technical Skills:

Proficiency in Windows operating systems, Microsoft Office 365, and enterprise-level support tools.
Hands-on experience with basic switch troubleshooting (Extreme Networks, Cisco preferred).
Familiarity with wireless access points, IP phone systems, and network security basics.
Experience using ITSM tools for ticket management and documentation.

Soft Skills: