IT Support Specialist / Junior Systems Administrator

HJSRLLC; Houston (TX); Presencial; USD 50.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Certification opportunities

Descripción de la vacante

HJ Staffing is seeking an IT Support Specialist / Junior Systems Administrator to join our growing team. This role serves as the frontline technical anchor, primarily focusing on daily end-user support, workstation maintenance, and foundational systems administration within a manufacturing/engineering context.

The ideal candidate has 2–4 years of hands-on desktop support experience in a small to mid‑sized environment, and is comfortable collaborating across administrative and technical teams.

Formación

• 2–4 years of hands‑on desktop support in a small/mid‑sized environment.
• Experience with Windows 11, performance optimization, and hardware diagnostics.
• Active Directory and Microsoft 365 Admin Center experience.
• Networking fundamentals: TCP/IP, DNS, DHCP, Wi‑Fi.
• Basic cybersecurity practices, endpoint protection, and patch management.
• Experience with modern help desk ticketing systems.
• Bonus: Linux, network switch configuration, and manufacturing/ERP software exposure.

Responsabilidades

• Ticket, end‑user support, document troubleshooting steps and resolutions.
• Deploy, configure, patch, and maintain Windows 11 desktops; hardware repairs.
• Set up network printers, scanners, conferencing tech, and peripherals.
• Onboard/offboard users, manage accounts and password resets.
• Support Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
• Diagnose Tier‑1 network issues: TCP/IP, switches, Wi‑Fi, DNS, DHCP.
• Provide first‑line troubleshooting for ERP/engineering software with vendors as needed.
• Maintain IT inventory and liaise with vendors to resolve tickets.

Conocimientos

Desktop support

Help desk

Windows 11

Active Directory

Microsoft 365 Admin

Networking basics

Security basics

Ticketing systems

Linux (bonus)

Manufacturing software (ERP/CAD) (bonu

Descripción del empleo

HJ Staffing is currently seeking an IT Support Specialist / Junior Systems Administrator to join a growing team. This role serves as the frontline technical anchor, primarily focusing on daily end-user support, workstation maintenance, and foundational systems administration.

The ideal candidate brings 2–4 years of hands-on technical support experience, preferably gained within a small or mid‑sized business environment. If you are a proactive problem solver who enjoys wearing multiple hats and collaborating across both administrative and technical teams—especially in manufacturing or engineering settings,we want to hear from you.

Key Responsibilities

• Ticket & End‑User Support: Manage, triage, and resolve daily incoming IT support requests; thoroughly document troubleshooting steps, resolutions, and system changes.
• Workstation & Hardware Management: Deploy, configure, patch, and maintain Windows 11 desktops, laptops, and technical workstations; execute hardware repairs and equipment replacements.
• Peripheral & Office Tech Support: Set up and troubleshoot network printers, scanners, conferencing tech, and other office peripherals.
• Identity & Access Management: Facilitate seamless user onboarding and offboarding, active account setup, access provisioning, and password resets.
• SaaS & Productivity Systems: Support Microsoft 365 core applications (Outlook, Teams, SharePoint, OneDrive) and core business productivity software.
• Network Connectivity: Diagnose and resolve Tier‑1 network issues involving TCP/IP, switches, Wi‑Fi connectivity, DNS, and DHCP.
• Business Applications: Deliver first‑line troubleshooting for internal ERP, engineering software, and operational applications, liaising with senior technical resources or external vendors as needed.
• Asset & Vendor Coordination: Maintain accurate IT inventory, asset tags, and hardware tracking; communicate directly with hardware/software vendors to resolve service tickets.

Technical Qualifications

• Experience: 2–4 years of hands‑on desktop support or help desk experience in a small‑to‑mid‑sized business environment.
• Operating Systems & Hardware: Deep familiarity with Windows 11 installation, performance optimization, and hardware diagnostics.
• Directory & Cloud Administration: Practical experience with Active Directory and Microsoft 365 Admin Center (user, group, and license management).
• Networking Fundamentals: Solid grasp of core network concepts, including IP addressing, subnets, Wi‑Fi coverage, and local print queues.
• Security & Systems: Familiarity with basic cybersecurity best practices, endpoint protection (EDR/antivirus), and standard patch management workflows.
• Ticketing Tools: Proven experience working within modern help desk ticketing systems.
• Bonus Points: Hands‑on experience with Linux environments, network switch configuration, or prior experience supporting manufacturing/production/engineering software (e.g., CAD, CAM, or ERP systems).

Personal Attributes

• Analytical Thinking: Strong diagnostic instincts—able to break complex technical hiccups down to root causes quickly.
• Customer Service Mindset: Clear, approachable, and patient communicator capable of translating technical jargon for non‑technical users.
• Prioritization: Able to manage multiple competing tickets and self‑direct tasks in a fast‑paced environment.
• Collaborative & Adaptable: Comfortable working cross‑functionally across office, engineering, and factory floor/production environments.

What We Offer

• Competitive base salary commensurate with experience
• Comprehensive health, dental, and vision insurance packages
• Paid time off (PTO) and paid holidays
• Opportunities for technical certifications and systems administration career advancement