IT Support Technician

Butler Aerospace & Defense; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision insurance

Sick time

Job summary

Butler America Aerospace, LLC. seeks a versatile Senior IT Technician to support on-site PCs, servers, networks, manufacturing tooling, conference rooms, and more in a fast-paced industrial setting.

Expect end-user, server, network, printer, SCIF PC support, data spill cleanup, and office buildout assistance. You will own the PCaaS lifecycle, provide hands-on support across devices and networks, manage AV needs, and assist with facility moves while maintaining security and uptime.

Qualifications

• Bachelor’s degree or equivalent hands-on IT experience with certs.
• 2–5 years IT support in manufacturing/industrial environments.
• Strong communication and prioritization under pressure.
• Willingness to participate in on-call rotation and after-hours work.

Responsibilities

• Own the PCaaS lifecycle: deployment, onboarding, refreshes, decommissioning.
• Provide end-user support for desktops, laptops, printers, and mobile devices.
• Manage printers, peripherals, and electronic waste disposal.
• Support AV in conference rooms and ad-hoc events.
• Assist with real estate moves and cabling in facilities.
• Troubleshoot manufacturing and engineering tools and shop-floor terminals.
• Patch systems, basic administration, and data protection tasks.
• Handle network operations: VPN, Wi-Fi, LAN/WAN, switches, and WAPs.
• Data closet and cable management, infrastructure upkeep.
• Support disaster recovery, backups, and business continuity checks.
• Manage SLA compliance, CSAT, ticket backlog, and major incidents.
• Data spill remediation and security application support.
• Collaborate with business units and external vendors; own issues until resolution.

Skills

Desktop support

Networking

Printer support

SCIF environments

Security/compliance

Incident management

SLA/CSAT tracking

Ticketing systems

On-call readiness

Education

Bachelor’s degree in IT or related field

Tools

VPN

LAN/WAN switches

Printer management software

SCIF PC tooling

Job description

We are looking for a versatile, hands-on Senior IT Technician who thrives in a “jack of all trades” environment. You will be one of the primary on-site resources responsible for keeping desktops, servers, networks, manufacturing tools, conference rooms, and everything in between running smoothly in a fast-paced industrial setting. This is not a narrow role — you will regularly move between end-user support, server support, network troubleshooting, printer repairs, SCIF PC support, data spill cleanup, and help with new office buildouts.

Key Responsibilities:

• Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning
• Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)
• Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal
• Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs
• Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)
• Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals
• Perform patching, basic administration, storage management, and data protection tasks
• Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support
• Participate in data closet management, cable management, and physical infrastructure upkeep
• Support disaster recovery tasks, backup verification, and basic business continuity activities
• Manage SLA compliance, CSAT scores, ticket backlog, and major incident support
• Perform data spill remediation, system compliance checks, and support security applications
• Partner with business units, manufacturing teams, engineering groups, and external vendors as needed
• Take complete ownership of issues until full resolution has been achieved

Qualifications and Skills:

• Education:
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent hands-on experience + certifications, e.g., CompTIA A+, Linux+, Security+, or equivalent).
• Experience:
• 2–5 years of broad IT support experience in a manufacturing, engineering, or similar industrial environment
• Technical Skills:
• Desktop / laptop / imaging / PCaaS lifecycle
• Networking (switches, WAPs, VPN, Wi‑Fi troubleshooting)
• Printers, peripherals, and shop‑floor hardware
• Basic storage, backup, and disaster recovery concepts
• Security tools, data spill remediation, and compliance requirements
• Ticketing systems, SLA/CSAT tracking, and backlog management
• Soft Skills:
• Strong customer service mindset and ability to explain technical issues to non-technical users
• Excellent prioritization and multitasking in a high-pressure production environment
• Resourceful “figure it out” attitude — you enjoy variety and learning new systems quickly
• Team player who can mentor others and escal...

Other Requirements:

• Valid driver’s license and reliable transportation
• Ability to lift up to 50 lbs, work in manufacturing areas, climb ladders, and crawl under desks
• Willingness to participate in on-call rotation and occasional after-hours/weekend work
• Must pass background check and drug screening

Benefits provided:

• 401K, medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and “Know Your Rights” Poster is available here: Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at [e-mail]. #ZR