Remote IT Helpdesk Technician I - End-User Support

Smartsearchonline; Northern (KY); Hybrid; USD 18,000 - 21,000; Full time

Job summary

Smartsearchonline is seeking a Helpdesk Technician I to provide end-user support remotely. You will handle calls, emails, and chats, resolving issues with standard procedures and documenting incidents promptly.

Candidates should have good English communication, customer service skills, and familiarity with PC hardware/software troubleshooting. Prior experience with Outlook or ticketing systems is a plus. Shift flexibility is required.

Qualifications

• Bachelor's degree or vocational in IT-related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Excellent in oral and written English communication.
• Excellent customer service skills.

Responsibilities

• Provide technical end-user support via telephone, email, or web chat.
• Provide restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Skills

English communication

Customer service

End-user support

PC hardware troubleshooting

Software troubleshooting

Ticketing system

Education

Two years of college

IT Diploma/Certificate

Tools

Outlook

Job description

Smartsearchonline is seeking a Helpdesk Technician I to provide end-user support remotely. You will handle calls, emails, and chats, resolving issues with standard procedures and documenting incidents promptly.

Candidates should have good English communication, customer service skills, and familiarity with PC hardware/software troubleshooting. Prior experience with Outlook or ticketing systems is a plus. Shift flexibility is required.