Help Desk Support — End-User IT Troubleshooter

Ask IT consulting; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Ask ITC Inc. is a software development company based in Georgia, seeking an IT support professional. The role involves assisting end users with hardware and software issues, researching and resolving technical problems, and documenting all steps to ensure timely fixes.

Candidates may have 0-5 years of IT support experience and an associate's degree in a related area. The job may require working under supervision with standard procedures and guidelines to follow.

Qualifications

• Associate's degree in a related area.
• 0-5 years of IT support experience.
• Familiar with hardware and software troubleshooting.
• Able to follow instructions and work under supervision.

Responsibilities

• Provide computer hardware and software support to end users on a variety of issues.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, email and personnel requests for technical support.
• Document, track and monitor problems to ensure timely resolution.

Skills

Hardware support

Software support

Education

Associate's degree

Tools

Ghost Imaging software

Job description

Ask ITC Inc. is a software development company based in Georgia, seeking an IT support professional. The role involves assisting end users with hardware and software issues, researching and resolving technical problems, and documenting all steps to ensure timely fixes.

Candidates may have 0-5 years of IT support experience and an associate's degree in a related area. The job may require working under supervision with standard procedures and guidelines to follow.