Help Desk Support

Ask IT consulting; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Ask ITC Inc. is a software development company based in Georgia, seeking an IT support professional. The role involves assisting end users with hardware and software issues, researching and resolving technical problems, and documenting all steps to ensure timely fixes.

Candidates may have 0-5 years of IT support experience and an associate's degree in a related area. The job may require working under supervision with standard procedures and guidelines to follow.

Qualifications

• Associate's degree in a related area.
• 0-5 years of IT support experience.
• Familiar with hardware and software troubleshooting.
• Able to follow instructions and work under supervision.

Responsibilities

• Provide computer hardware and software support to end users on a variety of issues.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, email and personnel requests for technical support.
• Document, track and monitor problems to ensure timely resolution.

Skills

Hardware support

Software support

Education

Associate's degree

Tools

Ghost Imaging software

Job description

Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive , innovative and successful companies.

Job Description

Complete Description: Provides computer hardware and software support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and/or 0-5 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within the IT field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Additional Information

Knowledge of Ghost Imaging software will be a plus