Help Desk Analyst

TEKsystems; Austin (TX); Hybrid; USD 32,029 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Disability insurance

HSA

Transportation benefits

EAP

PTO

Job summary

TEKsystems in Austin, TX seeks a Help Desk Analyst for a hybrid, day-shift, contract role. The position supports end users via phone, email, and chat, handling Windows devices, printers, and applications while explaining technical details in plain language.

Teamwork and reliability are essential as you participate in process improvements and small projects. The role offers Benefits including medical/dental/vision, a 401(k) plan, life and disability insurance, HSA, and transportation benefits.

Qualifications

• 1+ year of Help Desk or Service Desk experience.
• Strong working knowledge of Windows OS, Microsoft 365, and Active Directory.
• Proven troubleshooting skills with the ability to clearly explain solutions to non-technical users.

Responsibilities

• Deliver high-quality technical support via phone, email, and chat.
• Troubleshoot and resolve issues related to Windows devices, PCs, printers, and user applications.
• Apply basic networking concepts (DNS, DHCP, TCP/IP) during issue resolution.
• Triage, prioritize, and elevate high-impact incidents appropriately.
• Partner with leadership on process improvements and documentation.
• Assist with small technical projects as needed.
• Translate complex technical issues into clear, easy-to-understand guidance for end users.

Skills

Help Desk Experience

Windows OS

Microsoft 365

Active Directory

Troubleshooting

Job description

Help Desk Analyst

Hybrid | Monday–Friday | Day Shift

Our client is growing their Help Desk team and is looking for a reliable, customer‑focused IT professional who enjoys solving problems and supporting end users in a dynamic enterprise environment. This role is perfect for someone who thrives on collaboration, clear communication, and making a visible impact on day‑to‑day operations.

What We’re Looking For

• 1+ year of Help Desk or Service Desk experience
• Strong working knowledge of Windows OS, Microsoft 365, and Active Directory
• Proven troubleshooting skills with the ability to clearly explain solutions to non‑technical users

Key Responsibilities

• Deliver high‑quality technical support via phone, email, and chat
• Troubleshoot and resolve issues related to Windows devices, PCs, printers, and user applications
• Apply basic networking concepts (DNS, DHCP, TCP/IP) during issue resolution
• Triage, prioritize, and elevate high‑impact incidents appropriately
• Partner with leadership on process improvements and documentation
• Assist with small technical projects as needed
• Translate complex technical issues into clear, easy‑to‑understand guidance for end users

Success Factors

• Strong reliability and consistent attendance
• Professional, customer‑first communication style
• Ability to meet performance metrics, including weekly attendance and productivity reporting

Schedule & Hybrid Setup

• Hybrid schedule: Onsite Monday–Thursday, remote Fridays
• Flexibility: After 90 days, top performers may qualify for up to 2 remote days per week
• Hours: Day shift
• Training: 3+ weeks onsite

Job Type & Location

Contract position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $23.25 – $24.00 per hour.

Benefits for this temporary role may include:

• Medical, dental, and vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for the employee and dependents)
• Short‑term and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation, or sick leave)

Application Deadline

This position is anticipated to close on Aug 1, 2026.

Equal Opportunity Employer

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.