General Manager

MV Transportation; Kent (WA); On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

Healthcare benefits

401k retirement

Paid time off

Paid holidays

Referral bonuses

Job summary

MV Transportation in Kent, WA is seeking a General Manager to lead the location's performance, safety, and service delivery, ensuring contractual obligations are met and client expectations are exceeded. The GM will set strategic direction, oversee operations, and cultivate partnerships with the agency and community stakeholders.

You will build a strong leadership team, manage budgets, monitor KPIs, and drive continuous improvement across dispatch, maintenance, safety, and finance, while

Qualifications

• Must have 5 years in operations management and 7 years leading teams in transit.
• Experience with Trapeze scheduling software.
• Strong safety and DOT/FTA compliance knowledge.
• Proven ability to manage budgets and vendor relationships.
• Excellent communication and leadership skills.

Responsibilities

• Oversee service delivery functions and set performance goals.
• Direct daily operations to ensure reliable, compliant transportation.
• Lead cross‑department coordination across maintenance, safety, scheduling, dispatch, and training.
• Liaise with the contracting agency and community partners.
• Develop and manage the annual operating budget and monitor KPIs.
• Drive safety, quality assurance, and continuous improvement.

Skills

Operations management

Leadership

Budgeting

Analytical skills

Multi-tasking

Education

College degree or equivalent

Tools

Trapeze scheduling

MS Office

Job description

General Manager

Job Locations: US-WA-Kent

Responsibilities

The General Manager (GM) serves as the senior leader responsible for the overall performance, strategic direction, and operational delivery of an assigned MV Transportation location. This role ensures that contractual obligations are met, service quality consistently exceeds client expectations, and organizational standards are upheld across all functional areas. The GM sets the tone for safety, operational excellence, employee engagement, and financial stewardship while cultivating a strong partnership with the contracting agency and community stakeholders.

Key Responsibilities

Strategic & Operational Leadership

• Provide executive oversight of all service delivery functions, establishing performance goals, standards, and long‑range operational plans.
• Direct day‑today operations to ensure reliable, compliant, and customer‑focused transportation services.
• Lead cross‑departmental coordination, ensuring maintenance, safety, scheduling, dispatch, and training programs operate cohesively and efficiently.

Client & Stakeholder Engagement

• Serve as the primary liaison with the contracting agency, proactively addressing issues, opportunities, and service outcomes.
• Represent MV Transportation in community, agency, and partner meetings, promoting a collaborative working relationship.

People Leadership & Organizational Development

• Build and develop a strong leadership team by selecting, coaching, and evaluating managers and frontline supervisors.
• Direct oversight and supervision of department leaders across all functional areas, including but not limited to call center, operations, maintenance, safety and finance.
• Foster a culture of accountability, employee recognition, and continuous improvement.
• Oversee labor relations activities, including union interactions, contract adherence, and dispute resolution.

Safety, Compliance & Quality Assurance

• Champion a safety‑first environment and ensure compliance with all DOT, FTA, contractual, and internal policies.
• Monitor and evaluate training programs, audits, and incident trends to guide corrective actions and risk‑reduction strategies.

Financial & Performance Management

• Develop and manage the annual operating budget, ensuring financial priorities align with service goals.
• Review key performance metrics and operational reports on a routine basis, implementing data‑driven strategies to optimize performance.
• Ensure timely reporting, variance analysis, and action planning to maintain financial and operational health.

Continuous Improvement & Innovation

• Identify opportunities to enhance service reliability, operational efficiency, and customer satisfaction.
• Lead initiatives aimed at modernizing processes, upgrading technology usage, and improving organizational capabilities.

Qualifications

Talent Requirements:

• College degree or equivalent business management experience.
• Management experience required.
• Must have a minimum of (5) five years of comprehensive experience in operations management and a combination of (7) seven years of management or supervisory experience in a transit environment with knowledge of Trapeze scheduling software.
• Must have labor/union(s) negotiations/expenses expertise.
• Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
• MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi‑tasking skills.
• Additional duties/responsibilities based upon individual contract requirements.

Starting Salary Range: $170,000 - $200,000

Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming

Retirement Benefits: 401k

Paid Time Off: year 0 - 3 = 3.08 bi‑weekly accrual w/80 yearly accrual cap

Paid Holidays: 8 paid holidays

More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees

Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre‑employment drug test and background check after receiving a conditional offer of employment.