Dispatcher

MV Transportation; Kent (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

MV Transportation is seeking a Dispatcher in Kent, Washington. This full-time role involves managing day-to-day route operations, direct communication with drivers and clients, and ensuring timely service delivery. Candidates should have at least one year of Dispatcher experience and strong customer service skills. Knowledge of Trapeze software is preferred. This position contributes significantly to maintaining operational performance and enhancing customer satisfaction.

Qualifications

• One year previous Dispatcher experience preferred.
• Two years of Customer Service experience is preferred.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure.

Responsibilities

• Direct day-to-day route operations and report to Dispatch Supervisors.
• Communicate issues with drivers and Dispatch Supervisors.
• Organize and conduct activities for safe, cost-effective operations.

Skills

Dispatcher experience

Customer Service

Multi-tasking

Professional phone manner

Knowledge of service area

Education

High School diploma or equivalent

Tools

Trapeze software

Job description

Job Title: Dispatcher

Job Locations: US-WA-Kent

ID: 2026-11614

Position Type: Regular Full-Time

Overview

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Responsibilities

MV Transportation is seeking a Dispatcher who works to direct the day‑to‑day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. Their duties involve daily communication and interaction with drivers and clients. They must also organize and conduct activities to assure safe, cost‑effective, on‑time operating performance, track and report sign‑in/sign‑out times, assure routes are timely, and communicate service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on‑road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign‑in and sign‑out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Qualifications

Talent Requirements:

• One (1) year previous Dispatcher experience preferred.
• Two (2) years of Customer Service experience is preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast‑pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre‑employment drug test and background check after receiving a conditional offer of employment.