Help Desk Supervisor (2nd Shift)

Sim&S, Inc.; Orlando (FL); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Help Desk Supervisor for their 2nd shift team. This role involves overseeing a dedicated technical support staff, ensuring efficient resolution of issues for networked and stand-alone systems. The ideal candidate will possess advanced troubleshooting skills and relevant certifications, including IAT Level II and a bachelor's degree in a technical field. Join a dynamic environment where your leadership will contribute to the success of IT operations and support services. If you thrive in a fast-paced setting and are eager to lead a talented team, this opportunity is perfect for you.

Qualifications

• 5-8 years of experience in technical support and troubleshooting.
• Active DOD Secret Clearance required for the position.

Responsibilities

• Supervises technical support staff and resolves complex issues.
• Maintains knowledge of relevant technologies and participates in special projects.

Skills

Computer Troubleshooting

Supervisory Skills

Desktop Operating Systems

Information Assurance Technician (IAT) Level II

CompTIA Advanced Security Practitioner (CASP)

Education

Bachelor's Degree in a related technical discipline

Job description

Help Desk Supervisor (2nd Shift)

Hours: 4 pm - 12 am

Duties and Responsibilities – Job Specifications

1. Supervises assigned technical support staff in support of networked and stand-alone computer users and systems.
2. Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services.
3. Supervises the installation, testing, and setup of new hardware and software.
4. Assists subordinate technicians in resolving complex computer and/or network problems.
5. Recommends new hardware and software as needed.
6. Maintains current knowledge of relevant technologies as assigned.
7. Participates in special projects as required.

Minimum Requirements:

Active DOD Secret Clearance

Professional Certification: Possess and maintain current Information Assurance Technician (IAT) Level II (Security+) & the ability to obtain a CompTIA Advanced Security Practitioner (CASP)

- or any IAT Level III Certification

Qualifications

Qualifications include:
1. Advanced knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
2. Advanced knowledge of desktop operating systems and applications.
3. Effective supervisory skills.
4. May require professional certification in one or more specific technologies, depending on job assignment.

Education: Bachelor's Degree in a related technical discipline, or the equivalent combination of education, professional training or work experience.

Experience: 5-8 years of experience

Clearance Level: SECRET

Fair Labor Standards Act (FLSA) Status (Exempt or Non Exempt)