Crisis Access Team Leader - 2nd Shift (Remote in IL)

Rosecrance Behavioral Health; Rockford (IL); Remote; USD 55,000 - 70,000; Full time

Job summary

An established industry player in behavioral health is seeking a Crisis Access Team Leader for their remote team in Illinois. This pivotal role involves providing compassionate support to individuals facing emotional distress and behavioral health crises. The ideal candidate will possess strong crisis intervention skills and a deep understanding of mental health issues. With a focus on teamwork and compliance, you will assess caller needs, develop safety plans, and connect individuals with vital resources. Join a purpose-driven community and make a meaningful difference in the lives of others while advancing your career in a supportive environment.

Benefits

Comprehensive health insurance

401(k) plan

Paid time off

Tuition reimbursement

Qualifications

• Master's degree in a relevant field required.
• Minimum QMHP qualification per Illinois regulations.

Responsibilities

• Assess callers in crisis and determine severity.
• Provide immediate crisis intervention and document interactions.
• Coordinate with Mobile Crisis Response team.

Skills

Crisis intervention

Communication skills

Mental health knowledge

Crisis de-escalation

Judgment skills

Computer skills

Education

Master's Degree in Psychology

QMHP qualification

Job description

Crisis Access Team Leader - 2nd Shift (Remote in IL)

Join our mission to transform lives at Rosecrance Behavioral Health. We are seeking a dedicated Crisis Access Team Leader - 2nd Shift (Remote in IL) to provide compassionate support to individuals in emotional distress and behavioral health crises. This role involves assessing caller needs, crisis intervention, emotional support, and connecting individuals to appropriate resources or emergency services. The position requires excellent communication skills, calmness under pressure, and a strong understanding of mental health and crisis management techniques.

Qualifications

• Master's Degree in Psychology, Social Work, Counseling, or equivalent
• Minimum QMHP qualification per Illinois Department of Health Rule 132
• Experience in contact center or remote counseling preferred
• Knowledge of crisis de-escalation and mental health issues
• Strong communication, judgment, and computer skills

Responsibilities

• Assess callers in crisis and determine severity
• Provide immediate crisis intervention and document interactions
• Coordinate with Mobile Crisis Response team and connect callers to resources
• Develop safety plans and escalate to emergency services when necessary
• Supervise team members, ensure compliance, and participate in training

Schedule & Location

• Monday - Friday, 4:00PM - 12:30AM
• Mostly remote; candidates must live in IL and be able to drive to Rockford for orientation

Compensation & Benefits

• Starting at $55,161/year plus shift differentials
• Comprehensive health insurance, 401(k), paid time off, tuition reimbursement, and more

Join Us

Be part of a purpose-driven community dedicated to hope and recovery. Apply today to make a meaningful difference in people's lives and your own.