Comcast Cybersecurity: Supervisor, Cyber Operations (2nd Shift)

Xfinity; United States; Remote; USD 75,000 - 177,000; Full time

Job summary

Join a leading global media and technology company as a Cyber Security Operations Manager. You'll lead a dedicated team, ensuring compliance and quality in incident response. With a focus on customer satisfaction and innovation, this role offers a chance to make a significant impact in a dynamic environment. Enjoy competitive compensation and comprehensive benefits while working in a culture that values diversity and inclusion.

Qualifications

• 5+ years of Cyber Security experience.
• At least 3 years managing a team in Security Operations.

Responsibilities

• Lead daily operations of a specific Level 1 & Level 2 operational shift.
• Review cyber security investigations and incidents.
• Mentor and develop junior incident responders.

Skills

Cybersecurity

Leadership

Network Security

Education

Bachelor's Degree

Tools

AWS

Azure

GCP

Job description

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast.

Job Summary

Responsible for providing supervision and direction to subordinate staff and coordinates work flow within the major work unit. Ensures compliance with industry and Company technical requirements, standards, policies and procedures. Promotes a customer-driven service culture. Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent.

Job Description

This is a 2nd shift position. The working schedule will be Monday - Friday from 3pm - 11:30pm EST.

Responsibilities

1. Lead daily operations of a specific Level 1 & Level 2 operational shift for Comcast’s Security Incident Response Team.
2. Review all cyber security investigations and incidents to identify those requiring additional attention or escalation.
3. Ensure investigations and incident tickets meet quality standards.
4. Assist with escalations to complete ongoing work.
5. Raise concerns to leadership promptly.
6. Communicate incident status to stakeholders including Cyber Security, Operations, Legal, and Communications.
7. Develop metrics, KPIs, and reports.
8. Mentor and develop junior incident responders, including HR and career growth.
9. Partner with other incident monitoring, detection, and response functions.
10. Develop expertise in Comcast products and services.

Qualifications

Required:

1. 5+ years of Cyber Security experience.
2. At least 3 years managing a team, preferably in Security Operations.
3. Detail-oriented with a solid technical understanding of Incident Response processes.
4. Knowledge of major threat actor groups and TTPs.
5. Experience with enterprise endpoint and network defense tools.
6. Familiarity with cloud technologies (AWS, Azure, GCP).
7. Ability to coach and lead team members of varying skills.

Nice to have:

1. Experience in a large Fortune 50 environment.
2. Experience in a globally disbursed/follow the sun model.
3. Relevant industry certifications (e.g., CISSP, GCIH, GCFA, GCIA).

Employees at all levels are expected to:

• Understand and follow our Operating Principles.
• Own the customer experience and prioritize customer satisfaction.
• Be enthusiastic learners and advocates of our technology and products.
• Work collaboratively and be open to new ideas.
• Participate in the Net Promoter System feedback process.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Act ethically and responsibly for our community and stakeholders.

Disclaimer:

• This description provides a general overview of the role and is not exhaustive of all duties and responsibilities.

Skills: Cybersecurity, Leadership, Network Security

Compensation

Range: $75,502.08 USD - $176,958.00 USD. Compensation depends on experience and other non-discriminatory factors. Benefits are comprehensive and designed to support employees physically, financially, and emotionally. For details, visit our compensation and benefits summary.

The application window is 30 days from posting unless closed earlier due to volume.

Education

Bachelor's Degree preferred; relevant experience or coursework considered.

Work Experience

2-5 years in related roles.

We are an equal opportunity employer, considering all qualified applicants without regard to protected characteristics or criminal history, in compliance with applicable laws and ordinances.