Help Desk Specialist — IT Support & User Troubleshooting

CompQsoft Inc; Colorado Springs (CO); On-site; USD 42,000 - 60,000; Full time

Job summary

CompQsoft Inc. is seeking a Help Desk Specialist to provide first-line support at PSFB, Colorado Springs, CO. This full-time role involves assisting users with email, directories, standard Windows applications, and contract-specific software.

The ideal candidate will handle hardware and software troubleshooting and serve as the initial contact for issues with PCs and printers. A Secret security clearance is required or can be obtained, and relevant IAT Level II certification is preferred.

Responsibilities

• Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Job description

CompQsoft Inc. is seeking a Help Desk Specialist to provide first-line support at PSFB, Colorado Springs, CO. This full-time role involves assisting users with email, directories, standard Windows applications, and contract-specific software.

The ideal candidate will handle hardware and software troubleshooting and serve as the initial contact for issues with PCs and printers. A Secret security clearance is required or can be obtained, and relevant IAT Level II certification is preferred.