Help Desk Specialist — On-Call IT Support & PKI

Handshakeinheels; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Handshakeinheels is seeking a Help Desk Specialist to provide critical front-line support for a wide range of hardware, software, and networking issues at Patrick Space Force Base, Florida. You will troubleshoot, assist with system access, software installs, and system updates, and help manage PKI-related tasks.

The role involves handling approximately 2,500 tickets annually, following the Incident Priority Matrix, and providing after-hours support during peak times or system failures.

Qualifications

• Security+ certification required.
• Experience with UNIX/Linux and Windows operating systems.
• Strong troubleshooting skills and knowledge of network configurations.
• Preferred: ITIL, A+, RHCSA, Network+ certifications.
• Top Secret Clearance Required

Responsibilities

• Provide front-line help desk support resolving hardware, software, and networking issues.
• Respond to and resolve ~2,500 service desk tickets annually in line with the Incident Priority Matrix.
• Support PKI-related issues and digital certificate management.
• Offer after-hours, weekend, and holiday on-call support as needed.
• Document processes, ticket resolutions, and best practices; assist in user training on new software and tools.

Skills

UNIX/Linux

Windows OS

Networking

Troubleshooting

PKI / Certificate management

Job description

Handshakeinheels is seeking a Help Desk Specialist to provide critical front-line support for a wide range of hardware, software, and networking issues at Patrick Space Force Base, Florida. You will troubleshoot, assist with system access, software installs, and system updates, and help manage PKI-related tasks.

The role involves handling approximately 2,500 tickets annually, following the Incident Priority Matrix, and providing after-hours support during peak times or system failures.