Help Desk Specialist

CompQsoft Inc; Colorado Springs (CO); On-site; USD 42,000 - 60,000; Full time

Job summary

CompQsoft Inc. is seeking a Help Desk Specialist to provide first-line support at PSFB, Colorado Springs, CO. This full-time role involves assisting users with email, directories, standard Windows applications, and contract-specific software.

The ideal candidate will handle hardware and software troubleshooting and serve as the initial contact for issues with PCs and printers. A Secret security clearance is required or can be obtained, and relevant IAT Level II certification is preferred.

Responsibilities

• Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Job description

Description

Job Title: Help Desk Specialist.

Location: PSFB, Colorado Springs, CO

Full-time job with salary and benefits

Certification: Any one of the IAT Level II certifications (Security+ CE, CCNA-Security, GICSP, GSEC, SSCP)

Security Clearance: Secret

Requirements

Responsibilities: Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any non-merit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development.