TS/SCI Help Desk Specialist II - DoD IT Support Pro

Hruckus; Washington (District of Columbia); On-site; USD 61,000 - 75,000; Full time

Job summary

HRUCKUS is seeking a Help Desk Specialist II for a role supporting the Department of the Air Force at Joint Base Anacostia-Bolling (JBAB) in Washington, DC. The ideal candidate holds an active TS/SCI clearance, 5+ years of IT experience, and a DoD 8570.01-M IAT Level II certification.

The position involves providing end-user support, troubleshooting, and maintaining documentation to ensure timely resolutions and adherence to IT policies.

Qualifications

• Active TS/SCI clearance required.
• Minimum 5 years of IT or related field experience.
• DoD 8570.01-M IAT Level II certification required.

Responsibilities

• Provide end-user IT support and resolve technical issues.
• Respond to calls, emails, and requests for assistance.
• Document, track, and monitor problems to ensure timely resolution.
• Install and support commercial software and upgrades.
• Update knowledge base with resolutions.
• Configure hardware, software, and network components.

Skills

5+ years IT experience

CTIP Training

Education

Bachelor’s degree in Computer Science, Information Technology

DoD 8570.01-M IAT Level II

Tools

SAP

Job description

HRUCKUS is seeking a Help Desk Specialist II for a role supporting the Department of the Air Force at Joint Base Anacostia-Bolling (JBAB) in Washington, DC. The ideal candidate holds an active TS/SCI clearance, 5+ years of IT experience, and a DoD 8570.01-M IAT Level II certification.

The position involves providing end-user support, troubleshooting, and maintaining documentation to ensure timely resolutions and adherence to IT policies.