Help Desk Specialist

Tealtech; Minneapolis (MN); Remote; USD 40,000 - 75,000; Full time

Job summary

An innovative firm is seeking a passionate individual for a Help Desk Support role. This position involves providing exceptional remote technical support to clients, ensuring timely resolutions to their issues while maintaining a customer-centric approach. You'll have the opportunity to work with cutting-edge technologies and gain hands-on experience in a collaborative environment that values diversity and inclusivity. The company fosters personal growth and creativity, making it an ideal place for those eager to excel in their careers. If you thrive in a fast-paced setting and love helping people, this role is perfect for you.

Benefits

Competitive salary

Performance-based incentives

Comprehensive benefits package

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plans

Qualifications

• 1-2 years of Help Desk Support experience is required.
• A+ Certification is highly desired or must be obtained within 120 days.

Responsibilities

• Provide exceptional remote support to clients with a customer-centric approach.
• Participate in after-hours emergency coverage on a rotating schedule.

Skills

Help Desk Support

Problem-solving

Customer service

Communication skills

Technical diagnosis

Multitasking

Education

A+ Certification

Tools

Office automation products

Remote control software

Mac OS

Job description

In 2023, TechGen and Aligned Technology Solutions, both award-winning Managed IT Service Providers, merged – forming the premier company of Teal. Teal is an advanced IT services that assists small- to medium-sized organizations in strategically leveraging their technology. With roots dating back to 2000, the company differentiates itself from its competition through world-class concierge service, business-focused support, and sophisticated cybersecurity and compliance knowledge. Our employees are empowered to explore their creativity, pursue their passions, and achieve personal growth through their work experience with us. Teal is committed to fostering an environment in the workplace that promotes diversity, equity, and inclusivity - where all employees are valued, respected, and provided with equal opportunities.

We are looking for an individual who:

• Loves helping people
• Is committed to excellence
• Is forward thinking

Job Overview: Under the direction of the POD lead, this role will play a crucial role in providing exceptional remote support to our clients. Responsibilities will involve effectively articulating and addressing technical needs, ensuring timely resolution with a customer-centric approach. You'll participate in after-hours emergency coverage on a rotating schedule, utilizing your problem-solving abilities to analyze situations and make informed decisions.

Essential Functions

• Work with our clients in a remote support capacity
• Possess the ability to effectively describe problems or needs to resolve problems in a timely manner
• Provide timely technical and customer support in a pleasant and helpful manner
• Participate in the rotating on-call schedule for after-hours / emergency Help Desk coverage
• Ability to analyze, make decisions and solve problems
• Meet the performance goals established by your direct supervisor
• Read, understand and follow all company and job-related policies and procedures
• Attend required company and departmental meetings

Qualifications

• 1-2 years of Help Desk Support experience.
• Tech savvy with working knowledge of office automation products, databases, and remote control.
• A+ Certification highly desired or must obtain A+ Certification within 120 days of employment. In addition to paying for the certification, the company will provide training and resources.
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and solve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• Experience with Mac is a plus
• Reasoning/Analysis
• Works with Minimal Supervision
• Ability to stay organized and multitask
• Ability to perform well under pressure

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including paid time off, paid holidays, health, dental, vision, life insurance, disability, and retirement plans.
• Ongoing professional development and training opportunities.
• Collaborative and supportive work environment.
• Opportunity to work with cutting-edge technologies and gain hands-on experience.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.