Help Desk Specialist (Remote)

Ovextech; Phoenix (AZ); Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a skilled Help Desk Specialist to provide exceptional support to clients. In this remote role, you will respond to queries, diagnose hardware and software issues, and implement effective solutions. You'll also provide basic computer training and perform maintenance tasks. This position requires advanced knowledge of computer systems and excellent communication skills. Join a team that values fast and effective support, and be part of a dynamic environment where your contributions make a real difference in client satisfaction.

Qualifications

• 3+ years of experience as a help desk specialist.
• Advanced knowledge of computer hardware and software systems.

Responsibilities

• Responding to client support queries via phone and in person.
• Diagnosing issues with computer software and hardware.

Skills

Diagnostic Skills

Communication Skills

Troubleshooting

Analytical Skills

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Information Technology

Tools

Help Desk Software

Remote-Access Systems

Job description

About the job Help Desk Specialist (Remote)

We are looking for a skilled help desk specialist to provide fast and effective support to our clients. As a help desk specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.

To ensure success as a help desk specialist, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled help desk specialist provides fast and effective support over the phone and in person.

Help Desk Specialist Responsibilities:

1. Responding to client support queries.
2. Providing support in person, over the phone, or via remote access.
3. Diagnosing issues with computer software, peripherals, and hardware.
4. Running software diagnostic tools and physically inspecting hardware systems.
5. Talking to clients through basic problem-solving processes.
6. Providing basic computer training.
7. Installing and upgrading hardware and software systems.
8. Following up with clients.

Help Desk Specialist Requirements:

1. Bachelors degree in computer science, information technology, or a similar field.
2. 3+ years working as a help desk specialist.
3. Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
4. Knowledge of computer software systems, including databases, office applications, and operating systems.
5. Excellent analytical and diagnostic skills.
6. Advanced knowledge of help desk software and remote-access systems.
7. High-level communication skills.
8. Ability to troubleshoot complex hardware and software issues.