Help Desk Specialist

AngelTrax; Dothan (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Help Desk Support professional to join their team. In this full-time, on-site role, you'll work closely with customers in the transportation sector, addressing their technical needs and troubleshooting issues with various products. Your ability to communicate effectively and collaborate with internal departments will be crucial in ensuring customer satisfaction. This company offers a supportive environment with a strong focus on professional development and competitive benefits. If you're self-motivated and passionate about providing exceptional customer service, this opportunity is perfect for you.

Benefits

401(k) and profit-sharing plan

Health Insurance

Vision Insurance

Paid Time Off (PTO)

Competitive Pay

Holiday Pay

Paid training and development

Qualifications

• Experience in Help Desk Support and IT is preferred.
• High school diploma or equivalent is required.

Responsibilities

• Troubleshoot customer issues with products and software.
• Communicate effectively with customers to diagnose problems.

Skills

Help Desk Support

IT experience

Customer communication

Education

High school or equivalent

Job description

Job Responsibilities

• Work with professional individuals on products specific to the transportation industry for school buses, mass transit trains and buses, law enforcement vehicles, and locomotives.
• Troubleshoot customer issues with products and software.
• Assist with customer returns.
• Communicate effectively with customers to diagnose the problem in a timely manner.
• Communicate with other internal departments to handle the customer's technical needs.
• Be self-motivated, punctual, professional and dependable.

Experience/Skills Preferred

• Help Desk Support with IT experience.
• High school or equivalent.

Job Type

Full-time, on-site (no remote work or travel)

Schedule

• 8 hour shift
• Monday through Friday
• 8AM to 5PM

Benefits

• 401(k) and profit-sharing plan
• Health Insurance
• Vision Insurance
• Paid Time Off (PTO)
• Competitive Pay
• Holiday Pay
• Paid training and development

Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

It is highly suggested that you submit a cover letter with your application due to the high volume of applicants. You can also send a cover letter and resume directly to [e-mail].

Want to know more?

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