Help Desk Specialist

DCS Corp; Dayton (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

DCS Corp is seeking a Help Desk Specialist in Dayton, OH to support local and remote employees. You will install and maintain laptops, printers, phones, and other equipment, and troubleshoot across hardware, software, and networking domains.

The role requires US citizenship, a degree (or equivalent experience), and strong communication and problem-solving skills. You will document issues and strive for timely resolutions, with Network+ within 90 days as a target.

Qualifications

• U.S. citizenship is required.
• Bachelor's or Associate degree with 0–2 years' experience or high school with 8 years' experience.
• Proficiency in Windows OS and Microsoft Office.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication.
• Attention to detail and accurate documentation of issues.
• Ability to multi-task and meet deadlines.
• Willingness to obtain CompTIA Network+ within 90 days of hire.

Responsibilities

• Install, configure, and maintain corporate laptops, printers, phones, and other equipment.
• Troubleshoot hardware, software, networking, and related technologies.
• Document, track, and monitor problems to ensure timely resolution.

Skills

US Citizenship

Windows OS

Microsoft Office

Analytical Skills

Communication Skills

Documentation

Troubleshooting

Meeting deadlines

Education

Bachelor's degree

Associate's degree + 0-2 years experience

HS + 8 years experience

Tools

Microsoft Office

Job description

The Help Desk Specialist will be responsible for providing I.T. support to local and remote employees.

Essential Job Functions:

• Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.
• Troubleshoot problems with hardware, software, networking, and other related technologies.
• Document, track, and monitor problems to ensure timely resolution.

Required Skills:

Due to the sensitivity of customer related requirements, U.S. citizenship is required.

A Bachelor's degree or an Associate's degree with 0-2 years of experience or HS and 8 years of experience is required.

• Thorough knowledge of Windows operating systems and Microsoft Office.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Attention to detail and the ability to accurately document technical issues.
• Work well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines.
• Pass the CompTIA Network+ within ninety days of hire if not already obtained.

Desired Skills:

• CompTIA Network+ Certification
• Customer service experience.