Help Desk Specialist

Handshakeinheels; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Handshakeinheels is seeking a Help Desk Specialist to provide critical front-line support for a wide range of hardware, software, and networking issues at Patrick Space Force Base, Florida. You will troubleshoot, assist with system access, software installs, and system updates, and help manage PKI-related tasks.

The role involves handling approximately 2,500 tickets annually, following the Incident Priority Matrix, and providing after-hours support during peak times or system failures.

Qualifications

• Security+ certification required.
• Experience with UNIX/Linux and Windows operating systems.
• Strong troubleshooting skills and knowledge of network configurations.
• Preferred: ITIL, A+, RHCSA, Network+ certifications.
• Top Secret Clearance Required

Responsibilities

• Provide front-line help desk support resolving hardware, software, and networking issues.
• Respond to and resolve ~2,500 service desk tickets annually in line with the Incident Priority Matrix.
• Support PKI-related issues and digital certificate management.
• Offer after-hours, weekend, and holiday on-call support as needed.
• Document processes, ticket resolutions, and best practices; assist in user training on new software and tools.

Skills

UNIX/Linux

Windows OS

Networking

Troubleshooting

PKI / Certificate management

Job description

Patrick Space Force Base, Florida, United States

The Help Desk Specialist will provide critical front-line support ensuring the resolution of technical issues in a timely manner. This role will involve troubleshooting a wide range of hardware, software, and networking problems, and supporting users with system access, software installation, and system updates. The Help Desk Specialist will also assist in maintaining an efficient service desk and provide after-hours support during high-demand or system failure situations.

Respond to and resolve approximately 2,500 service desk tickets annually, ensuring that all tickets are handled in accordance with the Incident Priority Matrix.

Troubleshoot and resolve issues related to hardware, software, and network connectivity.

Provide guidance for PKI-related issues and support for digital certificate management.

Offer on-call support during non-business hours, including weekends and holidays.

Document and maintain all help desk processes, ticket resolutions, and best practices.

Assist in training users on new software, systems, and tools.

Required Qualifications

Security+ certification required.

Experience with UNIX/Linux and Windows operating systems.

Strong troubleshooting skills and knowledge of network configurations.

Preferred certifications: ITIL, A+, Red Hat Certified System Administrator (RHCSA), Network+.

Top Secret Clearance Required

Desired Qualifications

UNIX/Linux cert and/or Windows cert