Help Desk Services - Student Worker- Federal Work Study

Stark State College (OH); North Canton (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

Stark State College (OH) is seeking a Help Desk Assistant (federal work-study) to provide level I support to faculty, students, and staff using the Online Help Desk system and phone etiquette.

You will assist with counter support, assign level II tasks, maintain documentation, and help with SSC policies; schedule is flexible up to 20 hours per week.

Qualifications

• Excellent communication and writing skills.
• Enrollment in an ET/IT program or previous IT experience is preferred.
• Experience with communication software and applications is preferred.
• Ability to work well with people.
• Strong telephone skills.
• Good grades are a plus.

Responsibilities

• Provide level I help desk support to faculty, students, and staff using the Online Help Desk software and telephone etiquette.
• Assign level 2 support to the appropriate IT group.
• Assist users at the Help Desk counter and over the phone.
• Disperse help aids, maintain documentation racks, and keep printers stocked in open computer labs.
• Assist SSC staff with projects as needed.

Skills

Communication

Telephone skills

IT experience

People skills

Writing skills

Education

ET/IT program enrollment

Job description

The Help Desk Assistant is responsible for providing level I help desk support to faculty, students, and staff using the Online Help Desk software, and telephone etiquette.

Other duties include dispersing help aids, and assisting help deskstaff with projects as needed.

The Help Desk Assistant is responsible for knowing and upholding the policies and procedures set by SSC.

This is a federal work study student worker position.

• Primary duties include providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
• Assigning level 2 support to the appropriate IT group.
• This position is responsible for assisting users at the Help Desk counter and over the phone.
• Other duties include; answering phone calls; maintaining documentation racks; keeping printers filled with paper in the open computer lab areas, and assisting SSC staff with projects as needed.
• The Help Desk Student Assistant is responsible for knowing and upholding the policies and procedures set by SSC.

• Assistants must be punctual, able to learn and take direction and have general knowledge of the SSC campus.
• Schedule is flexible and up to 20 hours per week.

Help Desk hours:

Monday-Thursday 7:30 a.m. -9:00 p.m.
Friday- 7:30 a.m. - 4:00 p.m.
Saturday 8:00 a.m. -1:00 p.m.

We are seeking individuals with the following experience:

• Excellent communication and writing skills.
• Enrollment in an ET/IT program or previous IT experience is preferred.
• Experience with communication software and applications is preferred.
• Ability to work well with people.
• Strong telephone skills.
• Good grades are a plus.