Student Help Desk Support Associate

Florida Gulf Coast University; United States; On-site; USD 20,664 - 27,552; Part time

Job summary

Florida Gulf Coast University is seeking a Student Help Desk Assistant to perform basic office duties and provide customer service support to the university community. The successful candidate will assist with IT services and contribute to a welcoming environment for faculty, staff, and students.

The position requires being currently enrolled at FGCU and having excellent customer service skills. Flexible availability during operational hours is essential for this role.

Qualifications

• Excellent customer service skills in person and over the phone.
• Basic knowledge of computer applications and operations.
• Open availability during specified hours.

Responsibilities

• Provide phone and walk-up counter support to the FGCU community.
• Answer questions about hardware/software configurations.
• Remote troubleshooting assistance.

Skills

Customer service

Computer use

Troubleshooting

Education

Currently enrolled as a student at the University

Job description

Job Summary

The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services, which provides leadership and instills confidence through exceptional technology and assistance to our customers. Information Technology Services consists of multiple teams that support all faculty, staff, and students as it relates to desktop computing, applications, telecommunications, network, classroom technology, and other technical needs.

Responsibilities

• Provide phone and walk‑up counter support to the FGCU community
• Answer questions about hardware/software configurations
• Remote troubleshooting
• Help with testing of new services
• Record work in the Help Desk ticketing system
• Perform other job‑related duties as assigned

Minimum Requirements

• Currently enrolled as a student at the University and in good academic standing
• Experience providing excellent customer service in person and over the phone
• Basic knowledge and understanding of computer use
• Open availability Mon‑Fri 7:00 a.m. – 10:00 p.m. and Saturday 8:00 a.m. – 5:00 p.m.

Preferred Qualifications

• Previous experience in a help desk role in a higher education environment
• Coursework or training in IT disciplines covering computer applications, hardware, networking, systems or similar area
• Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment
• Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks
• Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and in accordance with stated policies
• Provide quality customer service by creating a welcoming and supportive environment
• Present a professional image in words, action, and attire
• Apply effective techniques to create working relationships with others to achieve common goals; successfully communicate and collaborate with others to achieve goals
• Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.