Healthcare Associate

Russell Tobin; Tempe (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Comprehensive health coverage (medical

Dental & vision plans

401(k) retirement savings

Life & disability insurance

Employee assistance program

Legal support

Auto & home insurance

Pet insurance

Employee discounts with vendors

Job summary

Russell Tobin in Tempe, AZ is hiring a Healthcare Associate to handle patient calls, assist with insurance, billing, scheduling, and maintain HIPAA-compliant communications.

The role emphasizes compassionate service, accurate documentation, and adept use of EMR systems; it is a full-time, on-site position with a pay rate of $18–$20/hour depending on experience.

Qualifications

• High school diploma or equivalent required.
• 6 months in a contact center or 1 year in a patient-facing role preferred.
• Proficient with basic computer skills and solid written/verbal communication.
• Experience with de-escalation techniques is a plus.

Responsibilities

• Handle patient calls and messages related to insurance, billing, scheduling, and fax management.
• Assist patients with scheduling and billing questions while maintaining compassionate service.
• Manage medical records, prior authorizations, referrals, and care coordination with providers and pharmacies.
• Follow HIPAA requirements to protect patient privacy in all interactions.
• Assist providers and operations teams with urgent patient care tasks as needed.
• Communicate clearly with patients and resolve questions professionally.
• Use telephony and EMR systems to manage communications and daily tasks.
• Participate in team meetings and contribute to problem solving.

Skills

Communication skills

Basic computer skills

Problem solving

Multitasking

De-escalation techniques

NICE-InContact experience

G Suite familiarity

EHR familiarity

Education

High school diploma or equivalent

Tools

NICE-InContact

G Suite

Electronic Health Records (EHR)

Job description

Our client, a leading healthcare and technology organization, is looking to hire a Healthcare Associate in Tempe, AZ.

Pay Rate Range: $18–$20/hour, depending on experience

Responsibilities

• Handle incoming and outgoing patient calls and messages related to insurance, billing, appointment scheduling, and fax management.
• Support patients with scheduling, billing questions, and navigating the healthcare system while providing compassionate and professional service.
• Manage medical records, prior authorizations, referrals, and care coordination with pharmacies, labs, specialists, and insurance providers.
• Follow HIPAA requirements to protect patient privacy and confidentiality in all interactions and communications.
• Work with providers and operations teams to complete urgent patient care tasks and elevate critical issues to the appropriate medical team when necessary.
• Communicate clearly and professionally with patients while calmly resolving questions and concerns.
• Use technology tools, including phone systems, Slack, G Suite, Zoom, and electronic medical record systems, to manage communications and daily tasks.
• Participate in team meetings and huddles, contribute to problem-solving efforts, and assist providers with urgent patient needs.
• Maintain accurate documentation and follow established procedures to support a positive patient experience.

Requirements

• High school diploma or equivalent.
• At least 6 months of experience working in a contact center OR 1 year of experience in a patient-facing role.
• Proficient with basic computer skills.
• Strong written and verbal communication skills.
• Proven problem-solving and multitasking abilities.
• Ability to work a flexible onsite schedule, including nights, weekends, and holidays.
• Experience with de-escalation techniques is preferred.
• Experience using telephony systems such as NICE-InContact is a plus.
• Familiarity with G Suite and Electronic Health Record systems is a plus.
• Experience in healthcare areas such as patient scheduling, registration, medical records, insurance verification, or claims processing is preferred.
• Full-time, hourly, in-person position based in Tempe, AZ.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.