Help Desk Technician

Russell Tobin; Columbus (OH); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Healthcare coverage (medical, dental,

Vision plans)

Supplemental insurance (accident, crit

ical illness, hospital indemnity)

401(k) retirement savings

Life & disability insurance

Employee discounts with preferred vend

Job summary

Russell Tobin is seeking a Help Desk Technician for a leading financial services client in Columbus, OH. The role provides front-line IT support via phone and live chat, troubleshooting hardware and software, and documenting resolutions in the ticketing system.

Candidates should have a high school diploma or GED and 2–5 years of related IT service desk experience. The position requires afternoon coverage with shifts ending 6–8 PM local time, with potential for weekends or overtime.

Qualifications

• High school diploma or GED is required.
• 2–5 years of related customer support or IT service desk experience preferred.
• Experience providing technical support via phone and/or live chat.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer service, active listening, and interpersonal skills.
• Ability to work independently, prioritize tasks, and remain composed in a fast-paced environment.
• Proficiency with Windows-based systems and basic computer skills.
• Experience with ticketing systems and documenting technical issues is preferred.
• Ability to work afternoon coverage with shifts ending as late as 6–8 PM local time.
• Flexibility to support variable shifts, including weekends, holidays, overtime, and shift changes.

Responsibilities

• Provide front-line IT support to end users through phone and live chat in a fast-paced environment
• Troubleshoot and resolve hardware, software, and application issues
• Diagnose, triage, research, and resolve technical incidents or elevate when needed
• Document support interactions, troubleshooting steps, and resolutions accurately in the ticketing system
• Communicate clearly with users regarding ticket status, next steps, and resolutions
• Support enterprise software, hardware, peripherals, and other IT systems
• Use diagnostic tools and knowledge base resources to resolve technical issues
• Manage multiple requests while maintaining a high level of customer service
• Install, modify, clean, or repair hardware and software as needed
• Collaborate with team members and contribute to process improvements and knowledge sharing

Skills

Customer support

IT service desk

Troubleshooting

Communication skills

Windows OS

Ticketing systems

Education

High school diploma or GED

Tools

Ticketing systems

Job description

Our client, a leading financial services company, is looking to hire an Help Desk Technician in Columbus, OH.

Pay Rate Range:

$23–$24/hour

Responsibilities:

• Provide front-line IT support to end users through phone and live chat in a fast-paced environment
• Troubleshoot and resolve hardware, software, and application issues
• Diagnose, triage, research, and resolve technical incidents or elevate when needed
• Document support interactions, troubleshooting steps, and resolutions accurately in the ticketing system
• Communicate clearly with users regarding ticket status, next steps, and resolutions
• Support enterprise software, hardware, peripherals, and other IT systems
• Use diagnostic tools and knowledge base resources to resolve technical issues
• Manage multiple requests while maintaining a high level of customer service
• Install, modify, clean, or repair hardware and software as needed
• Collaborate with team members and contribute to process improvements and knowledge sharing

Requirements:

• High school diploma or GED required
• 2–5 years of related customer support or IT service desk experience preferred
• Experience providing technical support through phone and/or live chat
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• Strong customer service, active listening, and interpersonal skills
• Ability to work independently, prioritize tasks, and remain composed in a fast-paced environment
• Technical aptitude and ability to learn and support a broad range of IT systems and applications
• Proficiency with fundamental computer skills, email, typing, and Windows-based systems
• Experience with ticketing systems and documenting technical issues is preferred
• Ability to work afternoon coverage with shifts ending as late as 6–8 PM local time
• Flexibility to support variable shifts, including weekends, holidays, overtime, and shift changes

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.