Help Desk & Network Support Specialist (Evenings)

Wachter, Inc.; Lowell (AR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Prescription & Vision

Life, AD&D, LTD Insurance

Paid Vacation and Holidays

Company-Matched 401K and IRA

Job summary

Wachter, Inc. is seeking a Helpdesk professional for mid-day and evening shifts to support project management and field operations across voice/data/security and electrical environments.

You will troubleshoot with field technicians by phone, chat, and email, assist with documentation, and help configure network devices and CCTV systems. Veterans of multi-site operations are encouraged to apply.

Qualifications

• Experience in voice/data/security or electrical field.
• Ability to coordinate with project managers and field technicians.
• Strong problem-solving and customer-facing communication skills.

Responsibilities

• Coordinate with project managers and field technicians on customer-facing projects.
• Capture data from projects including check-in/out times and site durations.
• Follow project documentation to ensure proper execution of project support requirements.
• Provide service and troubleshooting support to field techs via phone, chats, and emails.
• Remotely configure and program network cabling and networking equipment (hubs, switches, wireless, CCTV, UPS).
• Oversee installation, configuration, maintenance, and troubleshooting of networked end-user hardware and software.

Skills

Phone/chat/email support

Project coordination

Network troubleshooting

Switch configuration

IP camera programming

VDI knowledge

Microsoft Office

Tools

Service Now

secureCRT

Microsoft Office

Job description

Wachter, Inc. is seeking a Helpdesk professional for mid-day and evening shifts to support project management and field operations across voice/data/security and electrical environments.

You will troubleshoot with field technicians by phone, chat, and email, assist with documentation, and help configure network devices and CCTV systems. Veterans of multi-site operations are encouraged to apply.