Help Desk & Network Support Specialist (Evening Shift)

Wachter, Inc.; Lowell (AR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Prescription & Vision

Life, AD&D, LTD

Paid Vacation and Holidays

401K with company match

Job summary

Wachter is seeking a Helpdesk professional for a mid-day shift (2:00–11:00 PM) in Lowell, AR. The ideal candidate will have experience with single/multi-site operations in voice/data/security or electrical fields and will provide project management and operational support.

Responsibilities include coordinating with project managers, capturing project data, troubleshooting via phone/chat/email, and configuring network hardware. Strong problem-solving and communication skills are essential.

Qualifications

• Ideal candidates have industry experience with single and/or multi-site operations in the voice/data/security or electrical field.
• Self-motivated and reliable candidates who can work independently and find solutions to complete the job.
• Long-term employment with competitive pay and exceptional benefits for qualified candidates.

Responsibilities

• Coordinate with project managers and field technicians on customer-facing projects.
• Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
• Follow project documentation to ensure proper execution of project support requirements.
• Provide service and troubleshooting support to field techs via phone, chats, and emails.
• Implement, change, and create processes for different project needs when they arise.
• Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
• Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices.
• Execute and/or create programs and scripts.
• Remotely configure/verify port configurations and network settings.
• Assist with any other technical needs that we can meet for the teams as they arise.
• Adhere to all required project safety requirements.
• Excellent written and verbal communication skills.
• Exceptional problem-solving skills.
• Strong attention to detail, organizational, and follow-up skills.
• Read and decipher manufacturer instructions.
• Experience with Network switch programming.
• IP camera programming experience.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Operational knowledge of Virtual Desktop Infrastructure (VDI)
• Operational knowledge of switch configuration and programming.
• Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
• Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.

Skills

Helpdesk support

Network troubleshooting

Remote support

Documentation

Tools

VDI

Network switch programming

IP camera programming

Job description

Wachter is seeking a Helpdesk professional for a mid-day shift (2:00–11:00 PM) in Lowell, AR. The ideal candidate will have experience with single/multi-site operations in voice/data/security or electrical fields and will provide project management and operational support.

Responsibilities include coordinating with project managers, capturing project data, troubleshooting via phone/chat/email, and configuring network hardware. Strong problem-solving and communication skills are essential.