Overnight IT Help Desk Specialist (11 PM–7 AM)

Wunderlich-Malec Engineering, Inc.; Eden Prairie (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and AD&D

Long Term Disability

HSA/FSA

Job summary

Wunderlich-Malec Engineering, Inc. in Eden Prairie, MN, is seeking a full-time IT Helpdesk Support Specialist for an overnight shift (Sun–Thu, 11 PM–7 AM).

You will handle phone, email, remote support, and desk-side assistance for office and field users across multiple locations. The role requires 3–5 years of IT support experience, familiarity with Windows 10, Office 365, and iOS, and basic networking knowledge.

Qualifications

• 3–5 years of IT user support experience in a complex business environment.
• Experience supporting Windows 10, Office 365, and Apple iOS.
• Basic understanding of networking and DNS.
• Strong troubleshooting and communication skills.
• Willingness to travel to all LSC locations, business functions, and training as needed for work.

Responsibilities

• Accept initial IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support (directly or ticketing system)
• Attempts to resolve most of the support requests upon first contact with the user
• Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management
• Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images
• Participate in new hardware and software rollouts
• Assist in providing tools, training, or other useful resources to help employees utilize technology more effectively
• Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts
• Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets across the company
• Responsible for allocating/purchasing new and used devices as requested and approved
• Participates in companywide initiatives or projects as it relates to technology, equipment, or services
• Administer user management controls over company software systems
• Other duties as assigned

Skills

IT support experience

Communication skills

Customer service

Travel willingness

Tools

Windows 10

Office 365

Apple iOS

DNS

Networking

Job description

Wunderlich-Malec Engineering, Inc. in Eden Prairie, MN, is seeking a full-time IT Helpdesk Support Specialist for an overnight shift (Sun–Thu, 11 PM–7 AM).

You will handle phone, email, remote support, and desk-side assistance for office and field users across multiple locations. The role requires 3–5 years of IT support experience, familiarity with Windows 10, Office 365, and iOS, and basic networking knowledge.