IT Support Desk Specialist - Windows, Mac, Linux (Hybrid)

Lever, Inc.; Lenexa (KS); Hybrid; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Life, AD&D, LTD insurance

Paid vacation and holidays

401(k) and IRA retirement savings (emс

Job summary

Wachter is seeking an IT Help Desk specialist to provide on-site and remote support for Windows, macOS, and Linux environments, printers, and mobile devices. You’ll enable efficient operations, resolve issues quickly, and deliver strong customer service while maintaining assets and records.

You’ll work with Microsoft 365, Entra ID, Intune, and ticketing systems like ServiceNow, collaborating with the IT team to safeguard policies and support a fast-paced corporate environment.

Qualifications

• Proven IT support experience in a corporate environment.
• Strong knowledge of Windows, macOS and Linux operating systems.
• Experience installing Microsoft 365 and troubleshooting; familiarity with Entra ID/Azure AD and Intune is a plus.

Responsibilities

• Provide on-site and remote IT support for PCs, Macs, printers and mobile devices.
• Troubleshoot Windows, macOS, and Linux issues and maintain IT equipment.
• Assist with Microsoft 365 apps and identity/device administration in Entra ID and Intune.
• Manage ticket queue and collaborate with IT for escalations and policy compliance.
• Support AI tools adoption (Claude, Copilot) and help users apply them to daily work.

Skills

Windows

macOS

Linux

Microsoft 365

Entra ID / Azure AD

Intune

ServiceNow

AI tools

Customer service

Problem solving

Tools

Printers

Mobile devices

Office hardware

Job description

Wachter is seeking an IT Help Desk specialist to provide on-site and remote support for Windows, macOS, and Linux environments, printers, and mobile devices. You’ll enable efficient operations, resolve issues quickly, and deliver strong customer service while maintaining assets and records.

You’ll work with Microsoft 365, Entra ID, Intune, and ticketing systems like ServiceNow, collaborating with the IT team to safeguard policies and support a fast-paced corporate environment.