IT Help Desk Technician — Windows, Mac & Linux Support

Wachter, Inc.; Lowell (AR); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Life, AD&D, and LTD insurance

Paid vacation & holidays

401(k) & IRA retirement savings

Job summary

Wachter, Inc. is seeking an IT Help Desk professional to provide on-site and remote support for Windows, macOS, Linux, printers, and mobile devices. You will troubleshoot issues quickly while delivering top-notch customer service.

A strong background in corporate IT, Microsoft 365, and ticketing systems like ServiceNow is preferred. Join a family-owned company with extensive benefits and growth opportunities.

Qualifications

• Proven IT support experience, preferably in a corporate setting.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Proficiency with installing Microsoft 365 applications and troubleshooting.
• Experience with printers, mobile devices, and office technology.
• Familiarity with IT ticketing systems (ServiceNow is a plus).
• Excellent problem-solving skills and ability to work independently.
• Strong communication skills and customer service orientation.
• Occasional after-hours work may be required.
• Industry-standard certifications (e.g., CompTIA, Cisco, Microsoft, RedHat) are a plus.

Responsibilities

• Provide on-site IT and remote support for internal PCs, Macs, printers, mobile devices, and other office equipment.
• Troubleshoot and resolve hardware and software issues efficiently across Windows, Mac, and Linux platforms.
• Assist users with cloud-based and locally installed applications such as Microsoft 365.
• Manage ticket queue and resolve service tickets in a timely manner.
• Collaborate with IT team and stakeholders for escalations and resolution of issues.
• Ensure IT policies and best practices are followed.
• Perform routine maintenance and updates on IT equipment.
• Maintain accurate records of IT assets and support activities.

Skills

Windows

macOS

Linux

Microsoft 365

Customer service

Independent problem solving

Tools

ServiceNow

Job description

Wachter, Inc. is seeking an IT Help Desk professional to provide on-site and remote support for Windows, macOS, Linux, printers, and mobile devices. You will troubleshoot issues quickly while delivering top-notch customer service.

A strong background in corporate IT, Microsoft 365, and ticketing systems like ServiceNow is preferred. Join a family-owned company with extensive benefits and growth opportunities.