Help Desk- Second Shift

Wachter, Inc.; Lowell (AR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Prescription & Vision

Life, AD&D, LTD Insurance

Paid Vacation and Holidays

Company-Matched 401K and IRA

Job summary

Wachter, Inc. is seeking a Helpdesk professional for mid-day and evening shifts to support project management and field operations across voice/data/security and electrical environments.

You will troubleshoot with field technicians by phone, chat, and email, assist with documentation, and help configure network devices and CCTV systems. Veterans of multi-site operations are encouraged to apply.

Qualifications

• Experience in voice/data/security or electrical field.
• Ability to coordinate with project managers and field technicians.
• Strong problem-solving and customer-facing communication skills.

Responsibilities

• Coordinate with project managers and field technicians on customer-facing projects.
• Capture data from projects including check-in/out times and site durations.
• Follow project documentation to ensure proper execution of project support requirements.
• Provide service and troubleshooting support to field techs via phone, chats, and emails.
• Remotely configure and program network cabling and networking equipment (hubs, switches, wireless, CCTV, UPS).
• Oversee installation, configuration, maintenance, and troubleshooting of networked end-user hardware and software.

Skills

Phone/chat/email support

Project coordination

Network troubleshooting

Switch configuration

IP camera programming

VDI knowledge

Microsoft Office

Tools

Service Now

secureCRT

Microsoft Office

Job description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is accepting applications for a Helpdesk Mid- day shift 2:00-11:00PM and evening shift 11pm-7AM. The Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management and operational support.

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

Duties and Responsibilities:

• Works in close coordination with project managers and field technicians on customer-facing projects.
• Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
• Ability to follow project documentation to ensure proper execution of project support requirements.
• Provide service and troubleshooting support to field techs via phone, chats, and emails.
• Implement, change, and create processes for different project needs when they arise.
• Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
• Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
• Ability to execute and or create programs and scripts.
• Remotely configure/verify port configurations and network settings.
• Assist with any other technical needs that we can meet for the teams as they arise.
• Adhere to all required project safety requirements.
• Excellent written and verbal communication skills.
• Exceptional problem-solving skills.
• Strong attention to detail, organizational, and follow-up skills.
• Efficiently read and decipher manufacturer instructions.
• Experience with Network switch programming.
• IP camera programming experience.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Operational knowledge of Virtual Desktop Infrastructure (VDI)
• Operational knowledge of switch configuration and programming.
• Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
• Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.

Benefits: Company Paid!

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Company-Matched 401K and IRA Retirement Savings

$18 - $20 an hour