Help Desk- First, Second and Third Shift

Wachter, Inc.; Arizona; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Prescription & Vision

Life, AD&D, and LTD insurance

Paid Vacation and Holidays

Company-Matched 401K and IRA

Job summary

Wachter is accepting applications for a Helpdesk Mid-day shift 2:00-11:00PM in Arizona. The ideal candidates will have industry experience with voice/data/security or electrical fields and can support project management and field technicians.

You will remotely configure network gear, assist with project documentation, and provide service via phone, chat, and email. This is a long-term role with competitive pay and comprehensive benefits.

Qualifications

• Experience in voice/data/security or electrical fields is preferred.
• Ability to follow project documentation to ensure proper execution.
• Excellent written and verbal communication skills.
• Proficient with computers and common software (Microsoft Office, Service Now, secureCRT).

Responsibilities

• Coordinate with project managers and field technicians on customer projects.
• Capture data from projects including check-in/out times and on-site hours.
• Follow project documentation to ensure proper execution of project support requirements.
• Provide service and troubleshooting support to field techs via phone, chats, and emails.
• Remotely configure and program network cabling and networking equipment (hubs, switches, wireless, CCTV, UPS).
• Oversee installation, configuration, maintenance, and troubleshooting of end-user hardware and software.
• Execute or create programs and scripts; configure/verify port configurations and network settings.

Job description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is accepting applications for a Helpdesk Mid- day shift 2:00-11:00PM. The Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management and operational support.

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

Duties and Responsibilities:

• Works in close coordination with project managers and field technicians on customer-facing projects.
• Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
• Ability to follow project documentation to ensure proper execution of project support requirements.
• Provide service and troubleshooting support to field techs via phone, chats, and emails.
• Implement, change, and create processes for different project needs when they arise.
• Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
• Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
• Ability to execute and or create programs and scripts.
• Remotely configure/verify port configurations and network settings.
• Assist with any other technical needs that we can meet for the teams as they arise.
• Adhere to all required project safety requirements.
• Excellent written and verbal communication skills.
• Exceptional problem-solving skills.
• Strong attention to detail, organizational, and follow-up skills.
• Efficiently read and decipher manufacturer instructions.
• Experience with Network switch programming.
• IP camera programming experience.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Operational knowledge of Virtual Desktop Infrastructure (VDI)
• Operational knowledge of switch configuration and programming.
• Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
• Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.

Benefits: Company Paid!

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Company-Matched 401K and IRA Retirement Savings

$18 - $20 an hour