Help Desk Supervisor/Sr. User Trainer

Centurion; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

A federal contracting firm is seeking a Help Desk Supervisor/Sr. User Trainer to provide onsite support at a federal client in Washington, DC. The ideal candidate will have excellent communication skills, strong experience with Microsoft Office, and familiarity with databases and website management. Responsibilities include technical support, report generation, and oversight of user assistance. Candidates must be U.S. Citizens eligible for Public Trust clearance, with a preference for supervisory experience in government environments.

Qualifications

• 2+ years of direct end-user support experience preferred.
• Must be a U.S. Citizen and able to obtain a Public Trust clearance.
• Supervisory experience strongly preferred.

Responsibilities

• Provide technical support for a public-facing website.
• Manage updates to the internal database and website.
• Create and run reports as requested.
• Assist with database testing after upgrades.
• Support office staff and troubleshoot technical issues.
• Adhere to principles of cybersecurity and data protection.

Skills

Excellent written and oral communication

Strong skills in Microsoft Office Suite

Experience using Drupal

Experience with SharePoint

Teaching/training experience

Familiarity with network and telecommunications

Expert user of government systems

Education

Bachelor's degree or equivalent

Job description

Overview

Centurion is looking to hire a Help Desk Supervisor/Sr. User Trainer to work ONSITE at the one of federal clients in Washington, DC.

Responsibilities

• Provide on-site technical resource/support who should be comfortable with making visually appealing and data-accurate updates to a public facing website.
• Quick learner who is willing to learn new data management systems in order to provide high-level support, as well as day-to-day management.
• Create, modify and run daily, weekly, monthly and quarterly reports, as requested.
• Provide technical support to new and current users of the internal database system.
• Assist in testing database functionality following upgrades or fixes.
• Make updates to website based on specific data points at regular intervals.
• Provide technical support to office staff as necessary, to include interaction with Department technical staff, ordinary maintenance of office technical equipment, and routine troubleshooting.
• Candidate should be mindful of principles of cybersecurity, data protection, and privacy in all work assignments.

Qualifications

• Excellent written and oral communication skills.
• Strong skills in commonly used software, such as Microsoft Office Suite with emphasis on Excel, Word and PowerPoint.
• Experience using Drupal, TEAMS or TEAMS Apps.
• Experience with SharePoint (Administrative Role)
• Bachelor's degree (or equivalent) and 2+ years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred.
• At least one year teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications preferred.
• Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
• Should be an expert user of the Government's word processing, spreadsheet, and email systems.
• Must be a U.S. Citizen and able to obtain a Public Trust clearance.

Preferred Qualifications

• Experience working in a Government and/or Litigation Support environment in conjunction with basic qualifications, preferred.
• Prior supervisory experience strongly preferred.
• Experience with DOJ office automation environments extremely helpful.
• Knowledge of Government’s IT environment, including office automation networks, PC and server based applications preferred.
• Experience using payroll systems, and financial management systems a plus.
• At least one year of experience in automated litigation support preferred.