Help Desk Engineer II – Top Secret Eligible (DC)

Improvix Technologies; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401K matching

Life insurance

Health, dental, and vision benefits

Up to four weeks paid annual leave

Transit compensation

Training compensation

Job summary

A leading IT service provider in Washington, DC is seeking a Help Desk Engineer - Tier II to provide technical support and manage customer requests for assistance. The ideal candidate will have strong experience with Windows and Office, and must be able to obtain a Top Secret Clearance. This full-time role includes offering technical hardware and software support and requires a Bachelor's Degree in an IT-related field.

Qualifications

• 2 years+ experience working in a Windows environment.
• Ability to communicate technical information to various users.
• Must obtain a Top Secret Clearance.

Responsibilities

• Receive, document, and respond to customer requests.
• Perform desktop support including hardware/software troubleshooting.
• Maintain communication with departments regarding system alerts.

Skills

Windows and Office experience

Active Directory maintenance

Customer service

Troubleshooting

PC hardware knowledge

Networking (TCP/IP, VPN)

Education

Bachelor’s Degree in an IT-related field

Tools

Help Desk ticketing system

PC peripherals

Job description

A leading IT service provider in Washington, DC is seeking a Help Desk Engineer - Tier II to provide technical support and manage customer requests for assistance. The ideal candidate will have strong experience with Windows and Office, and must be able to obtain a Top Secret Clearance. This full-time role includes offering technical hardware and software support and requires a Bachelor's Degree in an IT-related field.