Helpdesk Specialist II: Advanced IT Support (Secret Clearance Preferred)

Dovel Technologies, Inc

San Antonio, Northern (TX, KY)

Hybrid

USD 60,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave

Tuition Reimbursement

Employee Referral Program

Life and Travel Assistance

Job summary

Guidehouse is seeking a Helpdesk Specialist II to deliver advanced technical support for software and hardware, and to guide users through complex resolutions. The role includes Tier I/II problem solving, documentation, and collaboration with cross-functional teams.

The candidate must have HS Diploma, 4 years of experience (or 2 years with an Associate’s), US citizenship, and the ability to obtain a SECRET clearance. Certifications such as Security+, CompTIA CE, HDI, ITIL are preferred.

Qualifications

HS Diploma required; four years of overall work experience, two years with an Associate's degree or zero with a Bachelor's.
US Citizenship is required and candidate must obtain/maintain a Federal or DoD SECRET clearance.
Security+ or CompTIA certification; enrolled in the CompTIA CE program; ITIL familiarity preferred.

Responsibilities

Provide advanced technical advice and guidance on company software and hardware.
Resolve Tier I and II issues for end-users and guide through step-by-step solutions.
Analyze requests, prioritize actions, and coordinate with senior staff as needed.
Maintain network diagrams, document issue sources, and support training for users.