Help Desk Specialist: User Support & Troubleshooting

Mbi Llc; Harrisburg (Dauphin County); On-site; USD 40,000 - 50,000; Full time

Job summary

A technology services provider is seeking a Help Desk Analyst in Harrisburg, United States. The ideal candidate will have 3 years of experience providing technical support, including responding to help desk calls and emails. Responsibilities include troubleshooting application issues, logging incidents, and assisting users with technical questions. Strong communication skills are crucial for collaborating with users and other staff members. This role offers an opportunity to work closely with a team in a fast-paced environment.

Qualifications

• 3 years of experience in a help desk or technical support role.
• Strong communication skills, both written and spoken.
• Ability to escalate issues to senior staff appropriately.

Responsibilities

• Receive calls and emails from users with application issues.
• Determine if problems are hardware or application based.
• Assist users through troubleshooting steps.
• Log and track issues in the system.

Skills

Customer Service

Problem-Solving

Technical Support

Communication

Tools

ServiceNow

Job description

A technology services provider is seeking a Help Desk Analyst in Harrisburg, United States. The ideal candidate will have 3 years of experience providing technical support, including responding to help desk calls and emails. Responsibilities include troubleshooting application issues, logging incidents, and assisting users with technical questions. Strong communication skills are crucial for collaborating with users and other staff members. This role offers an opportunity to work closely with a team in a fast-paced environment.