Help Desk at Codeworks L.L.C Madison, WI

Downtown Boulder Partnership; Madison (WI); Hybrid; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Job summary

Codeworks, LLC, is seeking a Help Desk Technician to support technical assistance and Microsoft solutions in Madison, WI. The role involves guiding customers through troubleshooting and maintaining service documentation. Candidates should have 2-5 years of experience in a help desk environment and must be current residents of Wisconsin.

This position offers a hybrid work schedule, requiring at least 50% on-site work. Full-time employees are eligible for various benefits, including health insurance and a 401(k) plan.

Qualifications

• 2-5 years experience in a help desk environment.
• Proven experience with Microsoft 365 suite.
• Ability to diagnose and resolve technical issues.

Responsibilities

• Serve as first point of contact for technical assistance.
• Document all customer interactions in ticketing system.
• Perform remote troubleshooting and manage tickets.

Skills

Customer service skills

Technical troubleshooting

Knowledge of Microsoft 365

Tools

Microsoft Intune

Microsoft Teams

iOS and Android devices

Job description

Job Description

Help Desk job at Codeworks L.L.C. Madison, WI.

Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.

Who We’re Looking For

Help desk capabilities with 2+ years of experience in HelpDesk environment. Candidate relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Well-versed with software deployments, installations and in a variety of the HelpDesk concepts, practices, and procedures. Provides a limited degree of work guidance and leadership to other personnel. A wide degree of creativity and latitude is expected. Excellent customer service skills required.

Duration: Until 6/30/26 with extensions possible.

Must be a CURRENT WI resident. NO RELOCATION ALLOWED. Hybrid work model, candidates will be required to be onsite at least 50% of the time, rotating bi-weekly.

Onboarding will be on-site first 2-3 weeks. Candidates must be willing to work one week on site and one week remote, rotating.

Responsibilities

• Provides guidance and performs research for the management and administration of the Microsoft M365 application suite in the delivery of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft solutions to meet business objectives, tenant technical requirements to create effective knowledge sharing, collaboration, and workflow solutions.
• Serving as the first point of contact for customers seeking technical assistance over the phone, via email and or through our ticketing system. This includes walk-ins.
• Documentation of all customer interactions within our ticketing system
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Manage tickets assigned in a timely manner.
• Determine the best solution based on the issue and details provided by the customer.
• Develop/modifying Knowledge Base documentation.
• PC and Mobile deployments, installation of software and assist customers with new devices.
• Image computers and complete post-image configuration.
• Record events and problems and through resolution logs.

Qualifications

• 2-5 years experience working in a help desk environment.
• Proven experience with the Microsoft 365 suite, Microsoft Teams and Microsoft Intune services.
• In-depth knowledge of computer systems and mobile devices.
• Proven experience as a help desk technician.
• Ability to diagnose and resolve basic technical issues.
• Proficient with iOS and Android devices.
• Detail oriented and maintain confidentiality.
• Ability to work with minimal supervision.
• Customer-oriented and patient.
• Alternate weekly between on-site work in downtown Madison and remote work With the exception of being assigned to other locations as and where necessary (TOURISM / WAB / DOG / WHS,

Codeworks, LLC discloses that the anticipated hourly pay rate for this position starts at $20/hr. This rate is subject to change based on job-related factors, including client requirements where applicable.

All full time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans. Additionally, employees can participate in Codeworks’ 401(k) retirement plan.

Codeworks, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.