Madison, WI - IT - DOT - DBM - BITS - Help Desk III - Repost*

Apex Systems; Madison (WI); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Certification discounts

Job summary

A technology solutions provider is seeking a skilled technical support specialist to assist customers in resolving issues related to hardware, software, and operating systems. The role requires 2-5 years of experience in IT support and strong communication skills. Candidates will provide support via phone and remote methods while maintaining on-site presence twice a week. Benefits include medical and retirement plans, with professional development resources offered.

Qualifications

• 2–5+ years experience in Service Desk & IT/Desktop Support.
• Strong communication and customer service skills.
• Familiarity with ITSM/ticketing systems like Cherwell is a bonus.

Responsibilities

• Provide technical support to customers via phone and remote/on-site.
• Troubleshoot and resolve hardware, software, and peripheral issues.
• Document solutions and update the knowledge base.

Skills

Technical support

Communication skills

Customer service

Troubleshooting hardware

Troubleshooting software

Tools

ITSM/ticketing systems

Job description

Job Description

Job# 3027821

Assist customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, peripheral equipment, and user password items. Provide phone support and perform installation, maintenance, and problem resolution of desktop platforms, software, and operating systems.

Qualifications

• 2–5+ years experience in Service Desk & IT/Desktop Support
• 2–5+ years experience troubleshooting hardware, OS, and software issues
• Strong communication and customer service skills
• Familiarity with ITSM/ticketing systems such as Cherwell (Nice to have)
• Experience writing technical and user documentation (Nice to have)
• Experience imaging and deploying PCs (2–5 years, Nice to have)

Responsibilities

• Provide technical support to customers via phone and remote/on‑site as needed.
• Troubleshoot and resolve hardware, software, and peripheral issues.
• Install, configure, and maintain desktop systems and operating systems.
• Document solutions and update the knowledge base.

Location

Candidate must be a current WI resident. Remote or on‑site: required to be on‑site 2 days a week under the current telecommute policy. No relocation allowed.

Benefits

Medical, dental, vision, life, disability insurance, 401(k) plan with company match after 12 months, HSA, ESPP, employee assistance program, professional development resources, and additional perks such as certification discounts.

EEO Statement

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.