Hybrid Help Desk Technician — Microsoft 365 & IT Support

Downtown Boulder Partnership; Madison (WI); Hybrid; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Job summary

Codeworks, LLC, is seeking a Help Desk Technician to support technical assistance and Microsoft solutions in Madison, WI. The role involves guiding customers through troubleshooting and maintaining service documentation. Candidates should have 2-5 years of experience in a help desk environment and must be current residents of Wisconsin.

This position offers a hybrid work schedule, requiring at least 50% on-site work. Full-time employees are eligible for various benefits, including health insurance and a 401(k) plan.

Qualifications

• 2-5 years experience in a help desk environment.
• Proven experience with Microsoft 365 suite.
• Ability to diagnose and resolve technical issues.

Responsibilities

• Serve as first point of contact for technical assistance.
• Document all customer interactions in ticketing system.
• Perform remote troubleshooting and manage tickets.

Skills

Customer service skills

Technical troubleshooting

Knowledge of Microsoft 365

Tools

Microsoft Intune

Microsoft Teams

iOS and Android devices

Job description

Codeworks, LLC, is seeking a Help Desk Technician to support technical assistance and Microsoft solutions in Madison, WI. The role involves guiding customers through troubleshooting and maintaining service documentation. Candidates should have 2-5 years of experience in a help desk environment and must be current residents of Wisconsin.

This position offers a hybrid work schedule, requiring at least 50% on-site work. Full-time employees are eligible for various benefits, including health insurance and a 401(k) plan.